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watchdogs:clickatell_texts

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watchdogs:clickatell_texts [2017/08/15 14:34] – created 1carew1watchdogs:clickatell_texts [2021/06/25 10:09] (current) – external edit 127.0.0.1
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 +====== Clickatell - Watchdog Text Messages ======
 +Most of the stuff is done by them and theres info of how to on their site
 +
 +We send an email to clickatell and they send us texts
 +
 +https://atlas.err:8083/Ticketer/groovlet/show/233
 +
 +SendSMSandEmail
 +
 +AlarmId to send text is at the end of the - in the watchdog emails
 +
 +this is set in the resource config of watchdog
 +
 +Sends message to people depending on what time i.e. guys in america vs ireland
 +
 +arg, defaultArg, ticket ->
 +
 +/*
 +This groovlet is used to send a ticket email using a custom email template (defined in the workflow node 
 +entrance rule)to a group of users who should be notified about a ticket. 
 +
 +If the email sends, the ticket will enter a successInSendingEmailState state and if it fails to send the ticket
 +will enter a failedToSendEmailState state. These are also defined in the workflow node rule as arguments.
 +
 +If the groovlet fails to fully execute, any exceptions thrown will be sent to the "Failure email address" listed
 +*/
 +
 +/*
 +Defining the sendSMS closure
 +*/
 +  def sendEmail = {email,body -> final String username = "ticketer@errigal.com"
 +        final String password = "notsame1"
 +
 +        Properties props = new Properties()
 +        props.put("mail.smtp.starttls.enable", "true")
 +        props.put("mail.smtp.auth", "true")
 +        props.put("mail.smtp.host", "smtp.gmail.com")
 +        props.put("mail.smtp.port", "587")
 +
 +        javax.mail.Session session = javax.mail.Session.getInstance(props,
 +          new javax.mail.Authenticator() {
 +            protected javax.mail.PasswordAuthentication getPasswordAuthentication() {
 +                return new javax.mail.PasswordAuthentication(username, password)
 +            }
 +          })
 +
 +        try {
 +
 +            javax.mail.Message message = new javax.mail.internet.MimeMessage(session)
 +            message.setFrom(new javax.mail.internet.InternetAddress("peter.phelan@errigal.com"))
 +            message.setRecipients(javax.mail.Message.RecipientType.TO,
 +                                  javax.mail.internet.InternetAddress.parse(email))
 +            message.setSubject("")
 +            message.setText(body)
 +
 +            javax.mail.Transport.send(message)
 +
 +        } catch (javax.mail.MessagingException e) {
 +            throw new RuntimeException(e)
 +        } 
 +  }
 +
 +
 +log.info "Default arg:  $defaultArg"
 +log.info "Argument:  $arg"
 +log.info "Ticket: $ticket"
 +
 +def args = arg.split(",")
 +
 +def stateName
 +def successInSendingEmailState
 +def failedToSendEmailState//what happens if no fail state provided
 +
 + log.info "Groovlet has received correct amount of arguments. Executing" 
 +
 + stateName = args[0].trim();
 +
 + def emailService = com.errigal.ticketer.utils.DomainUtils.getGrailsService("emailService")
 +
 +com.errigal.ticketer.Visibility ticketVisibility = com.errigal.ticketer.Visibility.findByName(ticket.visibility)
 +log.info "Visibility: $ticketVisibility"
 +
 +com.errigal.ticketer.EmailAccount fromEmailAccount = ticketVisibility.emailAccount
 +log.info "Email Account: $fromEmailAccount"
 +
 +//TODO: Support exit email too
 +def entranceEmail = ticket.workflow.nodes.find{it.name == ticket.currentStatus.status}.entranceEmail
 +
 +log.info "Email to use: ${entranceEmail}"
 +log.info "Ticket ID: ${ticket.id}"
 +
 +def emailVo = emailService.getCustomEmailVOWithoutSecurityCheck(ticket.id, entranceEmail)
 +log.info "Email VO: $emailVo"
 +
 +try{
 + emailService.sendEmail(emailVo)
 +}
 +catch(Exception e){
 + log.error "Unable to send email in Groovlet", e 
 +}
 +
 +Calendar cal = Calendar.getInstance(); // creates calendar
 +cal.setTime(new Date()); // sets calendar time/date
 +Boolean hasAlarmID = false
 +int currentHour =  cal.get(Calendar.HOUR_OF_DAY)
 +def acceptedAlarmIDs = ["LinkPollerInactive","TrapForwarderInactive","QuartzJobsBlocked","NextFireTimeInThePast","DefaultEmailUpdatePollJob","JBossProcessInactive","ApplicationServerProcessInactive","OutOfMemoryErrorFound",
 +                        "PermGenErrorFound","mysqlSlaveReplicationFailure","ScriptNotRunning", "TrapParsingInactive",
 +                        "mysqlFailure","heartbeatMissing", "TrapCountBreached", "IrisLicenseCheckFailed", "UnableToRunCommand","MobiTrapInactivity","MobiTicketInactivity"]
 +acceptedAlarmIDs.each{it -> if(ticket.summary.contains(it)){hasAlarmID = true}}
 +
 +if(hasAlarmID){
 +  log.info "Sending Text for ${ticket.id}"
 +} else {
 +  log.info "Could not find any of ${acceptedAlarmIDs} in '${ticket.summary}' for ${ticket.id}"
 +}
 +
 +
 +String body = """api_id:3513334 \r
 +user:errigalwaterford \r
 +password:#errigal321!# \r
 +from:Errigal \r
 +to:353833179666,353860623398,353851190587,353863997160,353870574522,353861568567 \r
 +text:$ticket.idWithPrefix - $ticket.currentStatus.status : $ticket.summary"""
 +
 +if(currentHour >= 16 && currentHour <= 23 && hasAlarmID)
 +{
 +sendEmail("4157480023@vtext.com","$ticket.idWithPrefix - $ticket.currentStatus.status : $ticket.summary")
 +sendEmail("4155598389@vtext.com","$ticket.idWithPrefix - $ticket.currentStatus.status : $ticket.summary")
 +sendEmail("4157264987@vtext.com","$ticket.idWithPrefix - $ticket.currentStatus.status : $ticket.summary")
 +sendEmail("4157206583@vtext.com","$ticket.idWithPrefix - $ticket.currentStatus.status : $ticket.summary")
 +sendEmail("4158023005@tmomail.net","$ticket.idWithPrefix - $ticket.currentStatus.status : $ticket.summary")
 +}
 +else if (currentHour >= 0 && currentHour <= 7 && hasAlarmID)
 +{
 +  // Added Patrick and Dave for now
 +  sendEmail("4157480023@vtext.com","$ticket.idWithPrefix - $ticket.currentStatus.status : $ticket.summary")
 +  sendEmail("sms@messaging.clickatell.com",body)
 +}
 +else if (hasAlarmID)
 +{
 +sendEmail("4157480023@vtext.com","$ticket.idWithPrefix - $ticket.currentStatus.status : $ticket.summary")
 +sendEmail("4155598389@vtext.com","$ticket.idWithPrefix - $ticket.currentStatus.status : $ticket.summary")
 +sendEmail("4157264987@vtext.com","$ticket.idWithPrefix - $ticket.currentStatus.status : $ticket.summary")
 +sendEmail("4157206583@vtext.com","$ticket.idWithPrefix - $ticket.currentStatus.status : $ticket.summary")
 +sendEmail("sms@messaging.clickatell.com",body)
 +}
 +
 +
 +// This below code is used to change state if the email has been sent (i.e. "Alarm Received" -> "Notification Sent")
 +if (ticket.parent) {
 +  log.info "Ticket $ticket.id is no longer a top-level Ticket; cancelling automatic State Change."
 +} else {
 +  // Change the Ticket State if it is a top-level Ticket
 +  if (com.errigal.ticketer.GNode.findByWorkflowAndName(ticket.workflow, stateName)) {
 +    log.info "Updating Ticket $ticket.id Status from $ticket.currentStatus.status to $stateName."
 +    ticket.updateStatus(stateName)
 +    def saveResult = ticket.save(failOnError: true)
 +    if (saveResult) {
 +      log.info "State change result:  $saveResult"
 +    } else {
 +      def sb = new StringBuilder("Save failed ")
 +      if (hasErrors()) {
 +        sb.append " errors:  "
 +        errors.allErrors.each {sb.append it}
 +      } else {
 +        sb.append " no error messages."
 +      }
 +      log.info sb
 +    }
 +  } else {
 +    log.error "$stateName was not found in the $ticket.workflow.name Workflow.  Aborting."
 +  }
 + }
 +
  

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