Differences

This shows you the differences between two versions of the page.

--- supportrequestpagescottyproworkflowsandforms:support_request [2023/01/28 22:15] – 10.91.110.100
+++ supportrequestpagescottyproworkflowsandforms:support_request [2023/01/28 22:27] (current) – 10.91.110.100
@@ Line 47: / Line 47: @@
   * Support Request Details
   * Resolution Form
+  *
+__**Ticket Details**__
+This tab on the Support Request Application links to the ticket info table and certain fields on the Support Request Details Form.
+  * Summary
+  * Estimate
+  * Status
+  * Create Date
+  * Latest Update
+  * Requestor email
+  * Notes
+  * Billable Status
+  * Description
+  * Point of Contact
+  * Email CC
+It is important that the Latest Update is kept updated within a reasonable frequency. The Notes field should only contain info relevant to the investigation or request.
 See also [[support:scotty_pro_support_forms|ScottyPro Support Forms and Important Fields]]
 [[https://docs.google.com/spreadsheets/d/1E1Wb4x9gi6lIRhrlvmkHz7AMS1K1Piv9-qCbKm8BDQU/edit#gid=1162900677|Details on ScottyPro Forms]]

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