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support_request_application_database_tables
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| support_request_application_database_tables [2023/06/23 14:01] – 10.91.129.7 | support_request_application_database_tables [2023/06/27 16:43] (current) – 10.91.110.100 | ||
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| |24|Indicate if the environment is for multiple customers.|MULTI_CUSTOMER_ENV|TRUE|If true then logic to limted what user sees will be determined by thier access such as emails and tickets| | |24|Indicate if the environment is for multiple customers.|MULTI_CUSTOMER_ENV|TRUE|If true then logic to limted what user sees will be determined by thier access such as emails and tickets| | ||
| |25|Support Request Form Last Update Field Name|REQUEST_LAST_UPDATE_FIELD|latest_update|This reads the latest update field (ticket_update)| | |25|Support Request Form Last Update Field Name|REQUEST_LAST_UPDATE_FIELD|latest_update|This reads the latest update field (ticket_update)| | ||
| - | |26|Customer - Workflow Status that indicating the ticket is either resolved or cancelled.|CLOSED_STATUSES|Resolved, | + | |26|Customer - Workflow Status that indicating the ticket is either resolved or cancelled.|CLOSED_STATUSES|Resolved, |
| |27|Resolution Form Name|RESOLUTION_FORM_NAME|Resolution Form|Form that is used for the Resolution tab| | |27|Resolution Form Name|RESOLUTION_FORM_NAME|Resolution Form|Form that is used for the Resolution tab| | ||
| |28|Resolution Form Work Details|RESOLUTION_DETAILS_FIELD|work_details|Form that is used for the Resolution tab| | |28|Resolution Form Work Details|RESOLUTION_DETAILS_FIELD|work_details|Form that is used for the Resolution tab| | ||
| Line 58: | Line 58: | ||
| |id|config_json|request_name|Used For| | |id|config_json|request_name|Used For| | ||
| - | |1|see db for value|General Support Request|Display name is shown on the My Ticket , My Company page Request name is shown on drop down on ticket submit form | + | |1|see db for value|General Support Request|Display name is shown on the My Ticket , My Company page Request name is shown on drop down on ticket submit form config json is how the questions are configured| |
| - | config json is how the questions are configured| | + | |2|see db for value|New Report Request|Display name is shown on the My Ticket , My Company page Request name is shown on drop down on ticket submit form config json is how the questions are configured| |
| - | |2|see db for value|New Report Request|Display name is shown on the My Ticket , My Company page Request name is shown on drop down on ticket submit form | + | |3|see db for value|Improvement Request|Display name is shown on the My Ticket , My Company page Request name is shown on drop down on ticket submit form config json is how the questions are configured| |
| - | config json is how the questions are configured| | + | |
| - | |3|see db for value|Improvement Request|Display name is shown on the My Ticket , My Company page Request name is shown on drop down on ticket submit form | + | |
| - | config json is how the questions are configured| | + | |
support_request_application_database_tables.1687525279.txt.gz · Last modified: 2023/06/23 14:01 by 10.91.129.7
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