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support:support_process_overview_internal

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support:support_process_overview_internal [2021/06/25 10:09] – external edit 127.0.0.1support:support_process_overview_internal [2023/03/01 17:23] (current) – 10.91.129.77
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 **Internal Application Support Tickets ( Jira ) ** **Internal Application Support Tickets ( Jira ) **
  
-Summary Format: Context(Application) - Area Action/Type - Short Details+__Internal ( Jira ) Application Support Tickets__
  
-The template ticket SUPPORT-1296 can be cloned when creating internal tickets.+Format: Context - Area Action/Type - Short Details 
 + 
 + 
 +Although internal tickets don't have the Area and Action menus you should try and think of appropriate Area and Action choices where possible when creating tickets. There may be some exceptions to using Area/Action for some issues. 
 + 
 +Integration tickets would also be opened in this queue, however, they follow their own format.  
 + 
 +**Please note** Application Support Tickets are Non-R&D, you will not be able to progress a ticket unless you have 'Not Applicable' selected for the R&D field. 
 + 
 +__Ops Dev__ 
 + 
 +Format: Context/Area - Short Details
  
-Although internal tickets don't have the Area and Action menus you should try and think of appropriate Area and Action choices when creating tickets. In some cases, the Area is not applicable or required.  
  
-Integration tickets would also be opened in this queue, however, they follow their own format. 
  
 **__Application Support Workflow__** **__Application Support Workflow__**
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 __Demo video__ __Demo video__
  
-Please review this video to show a ticket being moved through the workflow. As it's a demo ticket no format was used for the summary. +Please review this video to show a ticket being moved through the workflow. As it's a demo ticket no format was used for the summary. Please note that the "Initial" status is no longer used and all tickets for the workflow start in the Open queue.
  
 [[https://drive.google.com/file/d/1QC7J6yPBDpckOJoj7etyh-FRAH6_Fhj_/view?usp=sharing|View video]] [[https://drive.google.com/file/d/1QC7J6yPBDpckOJoj7etyh-FRAH6_Fhj_/view?usp=sharing|View video]]
support/support_process_overview_internal.1624612196.txt.gz · Last modified: 2021/06/25 10:09 by 127.0.0.1

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