Internal Errigal Collaboration Wiki

User Tools

Site Tools

Trace:
support:start

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
support:start [2023/01/29 21:23] – lmooresupport:start [2025/02/10 12:55] (current) – 10.91.120.100
Line 5: Line 5:
   * [[SupportRequestPage:support_request|Support Request Application]]    * [[SupportRequestPage:support_request|Support Request Application]] 
   * [[:scottypromain|ScottyPro]]   * [[:scottypromain|ScottyPro]]
-  * [[support:Support Process Overview|Support Process Overview ( Customer Tickets)]] +  * [[supportrequestpage:supportrequestpageticket_management|Customer Ticket Management]] 
-  * [[supportrequestpage:supportrequestpageticket_management|Ticket Management]] +  * [[support:Support Process Overview_Internal|Internal Tickets]]   
-  * [[support:Support Process Overview_Internal|Support Process Overview ( Internal Tickets)]]   +  * [[support:Jira Template|Jira Template]] 
-  * [[:opsdev|Support Process Overview (Ops_Dev Process)]]+  * [[:opsdev|Ops_Dev Process]]
   * [[Support and Watchdog Rota]]   * [[Support and Watchdog Rota]]
   * [[support:Dealing With Emails|Dealing With Emails]]   * [[support:Dealing With Emails|Dealing With Emails]]
-  * [[support:Jira Template|Jira Template]] 
   * [[support:importantdistro|Important email Groups/Addresses]]   * [[support:importantdistro|Important email Groups/Addresses]]
-  * [[scottyprosupport_reports|ScottyPro Support Reports]] +  * [[support:weekly_reports|The Weekly Report]]
  
  
Line 23: Line 21:
   * [[support:daily_status_report|Daily Applications Status Report]]   * [[support:daily_status_report|Daily Applications Status Report]]
   * [[support:login_credentials_for_controllers| Login credentials for controllers]]   * [[support:login_credentials_for_controllers| Login credentials for controllers]]
-  * [[Monthly Co-ordination Tickets - Billing/Reporting]]+  * [[Monthly Co-ordination Tickets - Billing/Reporting]|Co-ordination Tickets]]
   * [[support:Available AmChart 4 Report Settings|Available AmChart 4 Report Settings]]   * [[support:Available AmChart 4 Report Settings|Available AmChart 4 Report Settings]]
   * [[support:Small customer Offering sco | SCO]]   * [[support:Small customer Offering sco | SCO]]
   * [[support:remote ticket |Remote Ticketing]]   * [[support:remote ticket |Remote Ticketing]]
   * [[support:Critical Text Management]]   * [[support:Critical Text Management]]
-  * <del>[[Extenet Approval Process - Feb 2018]]</del>+  * [[https://docs.google.com/document/d/1fjMmvZi-UF7S6t-0JMnxD5Q313W8viuWKfpVQO00C2g/edit|Loughlin Handover]] 
 +  * [[https://docs.google.com/spreadsheets/d/12CBlFBb9X27O4Ic4P8twzBQZqsMNanhT4Z0gUHoFD-4/edit?usp=sharing|Loughlin Notes]] 
 + 
 +**Customer** 
 + 
 +  * [[support:Customer Wireguard Configuration|Customer Wireguard Configuration]]
  
 +** Tableau Cloud **
  
-**Useful Docs**+  * [[https://docs.google.com/document/d/1thi1gZyukajFJp2inekyra5dd2RqMp1fCGpX4zv6GhM/edit?tab=t.0|User Groups and Permissions]]
  
-  * [[support:Information Radiator]] 
-  * [[Form Creation]] 
-  * [[reporting_manager:code_block_comment|Report Code Block Comment]] 
-  * [[support:report_checklist|Report Creation]] 
-  * [[reporting_manager:report_writing_gotchas|Report Writing Gotchas]] 
-  * [[support:user_creation_checklist|User Creation]] 
-  * [[support:atc_ticket_escalation_process|ATC Ticket Escalation Process]] 
-  * [[support:kla_ticket_escalation_process|KLA Ticket Escalation Process]] 
-  * [[support:Device Missing Alarm Handling| Device Missing Alarm Handling]] 
-  * [[support:Re-Insert Ticket Form | Re-Add deleted form in Ticketer]] 
-  * [[support:FA Codes | FA Code ]] 
-  * [[support:Component Discovery | Controller missing from Component Discovery ]] 
-  * [[support:ON Air Status | Remove Network Element ON Air Status ]] 
-  * [[support:ROW | ROW value missing from Cascade/ExteNet ID dropdown ]] 
-  * [[support:ATC Availability | ATC Availability Breakdown ]] 
-  * [[support:KLA Server | KLA Details ]] 
-  * [[support:Percona | Percona ]] 
-  * [[support:Add User to Text Alerts | Add User to Text Alerts ]] 
-  * [[support:Add new MDC Sync | Add new MDC Sync ]] 
-  * [[support:proxy_setup|Tableau LB Proxy Setup]] 
-  * [[support:Weekly_Reports|Weekly Reports]] 
-  * [[support:setup_open_vpn_2018_edition|Setup Open VPN User 2018 Edition]] 
-  
  
  
  
support/start.1675027410.txt.gz · Last modified: 2023/01/29 21:23 by lmoore

Page Tools

Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki