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support:start [2023/01/29 21:07] – 10.91.110.100support:start [2025/02/10 12:55] (current) – 10.91.120.100
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   * [[SupportRequestPage:support_request|Support Request Application]]    * [[SupportRequestPage:support_request|Support Request Application]] 
   * [[:scottypromain|ScottyPro]]   * [[:scottypromain|ScottyPro]]
-  * [[support:Support Process Overview|Support Process Overview ( Customer Tickets)]] +  * [[supportrequestpage:supportrequestpageticket_management|Customer Ticket Management]] 
-  * [[supportrequestpage:supportrequestpageticket_management|Ticket Management]] +  * [[support:Support Process Overview_Internal|Internal Tickets]]   
-  * [[support:Support Process Overview_Internal|Support Process Overview ( Internal Tickets)]]   +  * [[support:Jira Template|Jira Template]] 
-  * [[:opsdev|Support Process Overview (Ops_Dev Process)]]+  * [[:opsdev|Ops_Dev Process]]
   * [[Support and Watchdog Rota]]   * [[Support and Watchdog Rota]]
   * [[support:Dealing With Emails|Dealing With Emails]]   * [[support:Dealing With Emails|Dealing With Emails]]
-  * [[support:Jira Template|Jira Template]] 
   * [[support:importantdistro|Important email Groups/Addresses]]   * [[support:importantdistro|Important email Groups/Addresses]]
-  * [[scottyprosupport_reports|ScottyPro Support Reports]] +  * [[support:weekly_reports|The Weekly Report]]
  
  
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   * [[support:daily_status_report|Daily Applications Status Report]]   * [[support:daily_status_report|Daily Applications Status Report]]
   * [[support:login_credentials_for_controllers| Login credentials for controllers]]   * [[support:login_credentials_for_controllers| Login credentials for controllers]]
-  * [[Monthly Co-ordination Tickets - Billing/Reporting]]+  * [[Monthly Co-ordination Tickets - Billing/Reporting]|Co-ordination Tickets]]
   * [[support:Available AmChart 4 Report Settings|Available AmChart 4 Report Settings]]   * [[support:Available AmChart 4 Report Settings|Available AmChart 4 Report Settings]]
   * [[support:Small customer Offering sco | SCO]]   * [[support:Small customer Offering sco | SCO]]
   * [[support:remote ticket |Remote Ticketing]]   * [[support:remote ticket |Remote Ticketing]]
   * [[support:Critical Text Management]]   * [[support:Critical Text Management]]
-  * <del>[[Extenet Approval Process - Feb 2018]]</del> +  * [[https://docs.google.com/document/d/1fjMmvZi-UF7S6t-0JMnxD5Q313W8viuWKfpVQO00C2g/edit|Loughlin Handover]] 
- +  * [[https://docs.google.com/spreadsheets/d/12CBlFBb9X27O4Ic4P8twzBQZqsMNanhT4Z0gUHoFD-4/edit?usp=sharing|Loughlin Notes]]
-**Resolutions** +
-  * [[support:General Resolutions|General Issue Resolutions]] +
-  * [[resolution_area:watchdog_resolutions | Watchdog Resolutions]] +
-  * [[resolution_area:prometheus_resolutions | Prometheus Resolutions]] +
- +
-**Useful Docs** +
- +
-  * [[support:Information Radiator]] +
-  * [[Form Creation]] +
-  * [[reporting_manager:code_block_comment|Report Code Block Comment]] +
-  * [[support:report_checklist|Report Creation]] +
-  * [[reporting_manager:report_writing_gotchas|Report Writing Gotchas]] +
-  * [[support:user_creation_checklist|User Creation]] +
-  * [[support:atc_ticket_escalation_process|ATC Ticket Escalation Process]] +
-  * [[support:kla_ticket_escalation_process|KLA Ticket Escalation Process]] +
-  * [[support:Device Missing Alarm Handling| Device Missing Alarm Handling]] +
-  * [[support:Re-Insert Ticket Form | Re-Add deleted form in Ticketer]] +
-  * [[support:FA Codes | FA Code ]] +
-  * [[support:Component Discovery | Controller missing from Component Discovery ]] +
-  * [[support:ON Air Status | Remove Network Element ON Air Status ]] +
-  * [[support:ROW | ROW value missing from Cascade/ExteNet ID dropdown ]] +
-  * [[support:ATC Availability | ATC Availability Breakdown ]] +
-  * [[support:KLA Server | KLA Details ]] +
-  * [[support:Percona | Percona ]] +
-  * [[support:Add User to Text Alerts | Add User to Text Alerts ]] +
-  * [[support:Add new MDC Sync | Add new MDC Sync ]] +
-  * [[support:proxy_setup|Tableau LB Proxy Setup]] +
-  * [[support:Weekly_Reports|Weekly Reports]] +
- +
- +
-**OpenVPN Setup** +
-  * [[support:setup_open_vpn_2018_edition|Setup Open VPN User 2018 Edition]] +
- +
-**Troublshooting Tips** +
-  * [[Remote Ticket Troubleshooting]] +
-  * [[Transfer Script]] +
-  * [[Topology Sync Failures]]+
  
-**Technology Specific Tips** +**Customer**
-  * [[American Tower - Ruckus]] +
-  * [[American Tower - Brocade and Mikrotik]] +
-  * [[ExteNet - mNET]]+
  
-**EXT Specific Projects** +  * [[support:Customer Wireguard Configuration|Customer Wireguard Configuration]]
-  * [[Site Tracker]]+
  
 +** Tableau Cloud **
  
-**Customer Contacts**+  * [[https://docs.google.com/document/d/1thi1gZyukajFJp2inekyra5dd2RqMp1fCGpX4zv6GhM/edit?tab=t.0|User Groups and Permissions]]
  
-  * [[:ATC|]] 
-  * [[ExteNet ]] 
-  * [[:Netrio|]] 
-  * [[:SCO|]] 
-  * [[:KLA|]] 
  
  
  
support/start.1675026422.txt.gz · Last modified: 2023/01/29 21:07 by 10.91.110.100

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