Differences

This shows you the differences between two versions of the page.

--- support:small_customer_offering_sco [2024/01/30 13:22] – 10.91.120.100
+++ support:small_customer_offering_sco [2025/05/09 10:24] (current) – [2. Verification and Configuration] 10.91.120.100
@@ Line 186: / Line 186: @@
 ====== Adding elements to existing customers  ======
-Similar Process (TODO). Billing should be calculated automatically.
+This section provides a guide on how to add a new network element for an existing SCO customer.
-If loading using topology discovery, make sure that topology scripts are associating the correct ne_type for the elements.
+==== 1. Topology Discovery: ====
+  * Navigate to the appropriate site or cluster within the EMS.
+  * Run a Topology Discovery using the new network element's details.
+==== 2. Verification and Configuration ====
+  * **Technology and Software Version**
+    * Verify that the network element's 'technology' and 'sw_version' were correctly assigned during setup and are supported.
+    * If incorrect, update the 'assigned_technology_id' and 'http_session_manager_configuration_id' as needed.
+  * **Link Polling**
+    * Compare similar devices to determine the appropriate 'Link Pollable' and 'Link Check Strategy' values.
+    * Apply these settings via the UI or directly in the database.
+  * **SNMP Settings**
+    * Ensure the new device is configured to send SNMP traps to Errigal and that the correct SNMP port is assigned.
+    * __Note:__ SNMP port changes may experience a delay in reflecting in MDC. This can be done manually by running the following command:
+  insert into snmp_manager.network_element_change_sync ( version, date_created, element_id, last_updated) values (0, now(), <element_ID>, now());
+  * **Billing**
+    * Determine the correct 'tier_id' for billing purposes by comparing devices with matching 'technology' and 'ne_type'.
+  * **MDC Schedules**
+    * If required, add MDC schedules directly through the database.
+==== 3. Additional Steps ====
+  * Complete the element's system information (address, coordinates, etc.) via the EMS UI.
+  * Add contact details using the SNMP Manager's ContactManagement Tool.
 ====== Customer Support ======

Sidebar

Internal Errigal Collaboration Wiki

Differences

Sidebar

Internal Errigal Collaboration Wiki

User Tools

Site Tools

Differences

Page Tools