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support:small_customer_offering_sco
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| support:small_customer_offering_sco [2023/07/04 14:28] – 10.91.110.100 | support:small_customer_offering_sco [2025/05/09 10:24] (current) – [2. Verification and Configuration] 10.91.120.100 | ||
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| * Add a new errigal_customer_company to ticketer database | * Add a new errigal_customer_company to ticketer database | ||
| * Add a new region to ticketer database | * Add a new region to ticketer database | ||
| - | * Add a new network element to the database, with the customer name as its name, and " | + | * Add a new network element to the snmp_manager |
| - | * Add a new visibility to ticketer database (I recommend following steps in link) http:// | + | * Add a new visibility to ticketer database (I recommend following steps in link) http:// |
| * Add a new errigal_customer_company to snmp_manager database | * Add a new errigal_customer_company to snmp_manager database | ||
| + | * (You can now add the cluster in the snmp_manager DB) | ||
| * Add new carrier to snmp_manager database with name of customer | * Add new carrier to snmp_manager database with name of customer | ||
| * Go to userprofile, | * Go to userprofile, | ||
| - | * Again in userprofile, | + | * Again in userprofile, |
| * Load a network element into this cluster via excel file loader, go to snmp manager homepage, the one with all the links and alphabetic filtering options and click excel file loader in the toolbar (ask a colleague for a template) | * Load a network element into this cluster via excel file loader, go to snmp manager homepage, the one with all the links and alphabetic filtering options and click excel file loader in the toolbar (ask a colleague for a template) | ||
| * Create visibility in userprofile with carrier and cluster created above selected (Setting a user with this visiblity will show them only their own devices within this cluster) | * Create visibility in userprofile with carrier and cluster created above selected (Setting a user with this visiblity will show them only their own devices within this cluster) | ||
| Line 185: | Line 186: | ||
| ====== Adding elements to existing customers | ====== Adding elements to existing customers | ||
| - | Similar Process (TODO). Billing should be calculated automatically. | + | This section provides a guide on how to add a new network element for an existing SCO customer. |
| - | If loading using topology discovery, make sure that topology scripts are associating the correct ne_type for the elements. | + | ==== 1. Topology Discovery: ==== |
| + | * Navigate to the appropriate site or cluster within the EMS. | ||
| + | * Run a Topology Discovery using the new network element' | ||
| + | ==== 2. Verification and Configuration ==== | ||
| + | |||
| + | * **Technology and Software Version** | ||
| + | * Verify that the network element' | ||
| + | * If incorrect, update the ' | ||
| + | |||
| + | * **Link Polling** | ||
| + | * Compare similar devices to determine the appropriate 'Link Pollable' | ||
| + | * Apply these settings via the UI or directly in the database. | ||
| + | |||
| + | * **SNMP Settings** | ||
| + | * Ensure the new device is configured to send SNMP traps to Errigal and that the correct SNMP port is assigned. | ||
| + | * __Note:__ SNMP port changes may experience a delay in reflecting in MDC. This can be done manually by running the following command: | ||
| + | |||
| + | insert into snmp_manager.network_element_change_sync ( version, date_created, | ||
| + | |||
| + | |||
| + | * **Billing** | ||
| + | * Determine the correct ' | ||
| + | |||
| + | * **MDC Schedules** | ||
| + | * If required, add MDC schedules directly through the database. | ||
| + | |||
| + | ==== 3. Additional Steps ==== | ||
| + | |||
| + | * Complete the element' | ||
| + | * Add contact details using the SNMP Manager' | ||
| ====== Customer Support ====== | ====== Customer Support ====== | ||
support/small_customer_offering_sco.1688477318.txt.gz · Last modified: 2023/07/04 14:28 by 10.91.110.100
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