Differences

This shows you the differences between two versions of the page.

--- support:scotty_pro_support_forms [2023/01/28 22:14] – 10.91.110.100
+++ support:scotty_pro_support_forms [2023/03/07 11:32] (current) – [Customer Communication Call Form] 10.91.110.100
@@ Line 8: / Line 8: @@
 ----
+===== Important Fields =====
+  * Summary
+  * Latest Update
+  * Estimate
 ===== Support Request Details Form =====
@@ Line 20: / Line 27: @@
 When a ticket is created by the Support Request Page the Triage section of the Support Request Details form is already populated.
-The Technical Details sections is for Operations to complete, it is important that you check the Context field had the relevant options selected.
+The Technical Details section is for Operations to complete, it is important that you check the Context field had the relevant options selected.
 ==== Form Fields ====
-  * Requester Email - Email on the person who requested ticket.
+  * Requester Email - Email the person who requested the ticket.
   * Point of contact - Relevant contact to speak to in relation to the ticket.
   * Email CC List: For tickets managed by the support page this is where the list of who is copied on and the notification emails (such as the initial and update notification emails.) are managed.
@@ Line 95: / Line 102: @@
 ==== Customer Communication Call Form ====
-{{:support:customer_communication_call_form.png?600|}}
+{{ :support:screenshot_2023-03-07_at_11.32.08.png?nolink&600 |}}
 ==== Approval Form ====
+Used only as part of billing review.
 {{:support:approval_form.png?600|}}
@@ Line 104: / Line 113: @@
 ==== Resolution Form ====
-{{:support:resolution_form.png?600|}}
-__
+{{ :support:resoultion_form2023.png?nolink&600 |}}
-Resolution Category__
+__Resolution Category__
   * **Change Request** - Customer has requested a change is a feature

Sidebar

Internal Errigal Collaboration Wiki

Differences

Sidebar

Internal Errigal Collaboration Wiki

User Tools

Site Tools

Differences

Page Tools