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--- support:remote_ticket_troubleshooting [2019/01/25 10:16] – created adowling
+++ support:remote_ticket_troubleshooting [2021/06/25 10:09] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
+====== Remote Ticket Troubleshooting ======
+ --- //[[anna.dowling@errigal.com|Anna Dowling]] 2019/01/25 02:12//
+This wiki was created to assist if you encounter issues with remote ticket creation, particularly after a database re-init of a QA environment.
+===== Troubleshooting Checklist =====
+  - DNS suffix was not included in the reinit script / environment configuration host name is wrong.
+  - Ticketer Configuration primary_email_id should be set correctly to an operational and existing database entry.
+  - Check that RabbitMQ is running
+  - Check all ticketer external datasources are correct.
+  - Is kanbanEnabled on ticketer configuration (currently causes processing issues for remote ticket if estimated effort field is null and should be disabled for RemoteTicket creation)
+===== SnmpManager logline =====
+"Error While Creating Remote Ticket"
+This logline will typically provide an exception output which may aid in resolution.

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