Internal Errigal Collaboration Wiki

User Tools

Site Tools

Trace: • dealing_with_emails
Writing /app/www/public/data/meta/support/remote_ticket.meta failed
support:remote_ticket

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
support:remote_ticket [2020/04/02 14:27] – adowlingsupport:remote_ticket [2021/06/25 10:09] (current) – external edit 127.0.0.1
Line 1: Line 1:
 + --- //[[anna.dowling@errigal.com|Anna Dowling]] 2020/03/27 06:11//
  
 +====== Remote Ticket / Scheduler Information ======
 +
 +Link to slidedeck from show and tell: https://docs.google.com/presentation/d/1r9n-maHimEtVwyA1oSzeOfzekUmlc-wF2lJ8oewe1qI/edit
 +
 +
 +
 +Link to relevant queue on Rabbit: 
 +
 +http://atclb1.atc:15672/#/queues/ems/remote.ticket.dead.letter.queue
 +http://extlb.ext:15672/#/queues/ems/remote.ticket.dead.letter.queue
 +
 +
 +  * RemoteTicket Refactor Documentation: https://docs.google.com/document/d/1BQ_apl92w5VtSmreIdwMJslkMUiUuTT48r9BhUx3Mnc/edit
 +  * Scheduler Documentation: https://docs.google.com/document/d/1_xoC76ZqjMtsEF5XIuLeudvYHwsfCsQS/edit
 +  * RabbitMQ Playbooks: https://bitbucket.org/errigal/server-configuration/src/master/
 +
 +
 +
 +==== Sample Ticket Create Request JSON ====
 +<code>
 +{"correlationId":"c360572a-6e1f-49b4-b304-ecd1e33f1f2d","formValues":[{"FORM_NAME_PARAM":"SNMP Trap","ne_name":"NE-NY-ITCHDILA-VZW-HOST1 - 1.10.2.1","alarm_id":"273198724","trap_name":"spvAlarmNotification","context":"Return Loss Critical","trap_severity":"MAJOR","trap_text":"Alarm: Return Loss Critical","source":"Annas-MacBook-Pro","received_date":"Jul 29, 2019 10:13:26 AM","received_time":"10:13:26 AM"},{"head_end_equip_replacement_spares_exte_net_distributed_network":"","head_end_b_b_u_repair_general":"","node_equip_repair_combinersand_splitters":"Time \u0026 Materials","head_end_b_b_u_replacement_spares_customer_b_b_u":"","network_backbone_replacement_spares_general":"ExteNet","node_equip_maintenance_active_node_components":"Included","major_restore":"720","head_end_equip_initial_spares_customer_r_f_source":"","network_backbone_monitoring_general":"Included","carrier":"Verizon Wireless","node_equip_replacement_spares_combinersand_splitters":"","network_backbone_initial_spares_general":"","network_backbone_initial_spares_sheath_conduit_innerduct":"","hub_site_general":"","head_end_comp_monitoring_general":"Included","node_equip_monitoring_combinersand_splitters":"Included","network_backbone_repair_fiber_system_components":"Included","node_equip_initial_spares_transport_leadsand_connectors":"","node_equip_repair_power_leadsand_connectors":"Time \u0026 Materials","node_equip_repair_antenna":"Time \u0026 Materials","node_equip_initial_spares_active_node_components":"","network_backbone_repair_splice_boxes":"Included","node_equip_monitoring_transport_leadsand_connectors":"Included","head_end_b_b_u_initial_spares_exte_net_b_b_u":"Customer","network_backbone_replacement_spares_splice_boxes":"","head_end_b_b_u_maintenance_general":"","FORM_NAME_PARAM":"Service Entitlements","node_equip_b_b_u_initial_spares_general":"","head_end_equip_replacement_spares_general":"ExteNet","network_backbone_repair_sheath_conduit_innerduct":"Included","node_equip_b_b_u_maintenance_general":"","minor_restore":"2880","node_equip_replacement_spares_transport_leadsand_connectors":"","node_equip_monitoring_power_leadsand_connectors":"Included","node_equip_replacement_spares_antenna":"","node_equip_initial_spares_combinersand_splitters":"","hub_site_maintenance":"Customer","node_equip_monitoring_general":"Included","network_backbone_maintenance_fiber_optic_cabling":"Included","network_backbone_maintenance_sheath_conduit_innerduct":"Included","node_equip_b_b_u_general":"Not Included","node_equip_replacement_spares_power_leadsand_connectors":"","critical_restore":"240","node_equip_initial_spares_antenna":"","node_equip_maintenance_general":"Included","head_end_comp_maintenance_general":"Included","node_equip_b_b_u_repair_customer_b_b_u":"","node_equip_repair_active_node_components":"Time \u0026 Materials","head_end_comp_repair_customer_r_f_source":"Not Included","node_equip_maintenance_planned_maintenance":"Included","head_end_b_b_u_replacement_spares_exte_net_b_b_u":"","head_end_comp_maintenance_exte_net_distributed_network":"Included","head_end_b_b_u_general":"Not Included","node_equip_b_b_u_exte_net_b_b_u":"Not Included","network_backbone_monitoring_fiber_optic_cabling":"Included","network_backbone_repair_general":"Included","network_backbone_monitoring_splice_boxes":"Included","node_site_replacement_spares_pole_general":"","network_backbone_monitoring_fiber_system_components":"Included","comments":"VZW owned and operated Hubsite.  ExteNet responsible for Antenna, combiners and splitters, power and transport leads and connectors for replacement spares.","network_backbone_repair_fiber_optic_cabling":"Included","network_backbone_maintenance_splice_boxes":"Included","network_backbone_maintenance_fiber_system_components":"Included","head_end_b_b_u_exte_net_b_b_u":"Not Included","node_equip_b_b_u_maintenance_customer_b_b_u":"","node_equip_maintenance_transport_leadsand_connectors":"Included","hub_site_power":"Customer","head_end_comp_repair_general":"Time \u0026 Materials","network_backbone_monitoring_sheath_conduit_innerduct":"Included","head_end_b_b_u_maintenance_exte_net_b_b_u":"","node_equip_b_b_u_repair_exte_net_b_b_u":"","node_equip_monitoring_active_node_components":"Included","head_end_b_b_u_repair_customer_b_b_u":"","hub_site_repair":"Customer","head_end_b_b_u_initial_spares_customer_b_b_u":"","network_backbone_maintenance_general":"Included","node_equip_initial_spares_general":"ExteNet","node_equip_initial_spares_power_leadsand_connectors":"","node_equip_replacement_spares_general":"Time \u0026 Materials","head_end_comp_monitoring_customer_r_f_source":"Not Included","head_end_equip_replacement_spares_customer_r_f_source":"","major_threshold":"4.00","node_equip_b_b_u_customer_b_b_u":"Not Included","node_equip_repair_general":"Time \u0026 Materials","node_equip_maintenance_power_leadsand_connectors":"Included","node_equip_monitoring_antenna":"Included","critical_threshold":"6.00","network_backbone_initial_spares_fiber_system_components":"","node_equip_b_b_u_repair_general":"","head_end_equip_initial_spares_general":"ExteNet","node_equip_b_b_u_replacement_spares_customer":"","node_equip_maintenance_combinersand_splitters":"Included","head_end_comp_monitoring_exte_net_distributed_network":"Included","node_equip_repair_transport_leadsand_connectors":"Time \u0026 Materials","is_service_impacting":"true","network_backbone_replacement_spares_sheath_conduit_innerduct":"","node_equip_replacement_spares_active_node_components":"","head_end_b_b_u_customer_b_b_u":"","head_end_b_b_u_repair_exte_net_b_b_u":"","head_end_b_b_u_maintenance_customer_b_b_u":"","network_backbone_replacement_spares_fiber_system_components":"","head_end_equip_initial_spares_exte_net_distributed_network":"","network_name":"NE-NY-ITCHDILA-VZW","head_end_comp_repair_exte_net_distributed_network":"Time \u0026 Materials","minor_threshold":"0.00","node_equip_maintenance_antenna":"Included","element_total":"30","node_equip_b_b_u_maintenance_exte_net_b_b_u":"","network_backbone_replacement_spares_fiber_optic_cabling":"","head_end_comp_maintenance_customer_r_f_source":"Not Included","node_equip_b_b_u_replacement_spares_exte_net":""}],"ticketValues":{"WORKFLOW":"ExteNet DAS Alarm","MARKET":"NY - Verizon Wireless","VISIBILITY":"NY - Verizon Wireless","STATUS":"Alarm Received","CREATOR":"monitor","SUMMARY":"Alarm: Return Loss Critical","PRIORITY":4,"NETWORK_IDENTIFIER":"NE-NY-ITCHDILA-VZW","CRITICAL_ELEMENT_TICKET":"false"},"eventCode":"TicketCreationInitiated"}
 +
 +</code>

Page Tools

Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki