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support:jira_template
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| support:jira_template [2022/11/28 13:51] – 10.91.129.7 | support:jira_template [2022/12/05 21:27] (current) – 10.91.110.100 | ||
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| - | Created by Loughlin Moore | + | ====== Jira Templates - Standard format ====== |
| Below are the details on how to use the chrome extension to apply a template when creating a Jira ticket. There will be less need to clone tickets going forward. | Below are the details on how to use the chrome extension to apply a template when creating a Jira ticket. There will be less need to clone tickets going forward. | ||
| + | |||
| + | Make sure you are using the latest version of the extension. | ||
| If anyone has any questions please let me know. | If anyone has any questions please let me know. | ||
| - | Follow the below steps to install and import the json file that will contain all the templates you may need.[[https:// | + | Follow the below steps to install and import the json file that will contain all the templates you may need.[[https:// |
| - | You can get the Extension available [[https:// | + | You can get the Extension available [[https:// |
| **Menu Options to import file** | **Menu Options to import file** | ||
| Line 25: | Line 28: | ||
| Once you upload the Json file you will get the below message | Once you upload the Json file you will get the below message | ||
| Select "Save Options" | Select "Save Options" | ||
| + | You should also make sure you select to overwrite the previous text option. | ||
| Line 34: | Line 38: | ||
| **Applying Templates to existing tickets** | **Applying Templates to existing tickets** | ||
| - | If you want to apply a template to an existing ticket | + | To apply the template to an existing ticket, you should: |
| - | If you don't see this option under 3 dots click the ticket number. | + | |
| - | You can only apply the template via the right clock menu, changing the issue type won't apply the template like it does when you create the ticket. | + | |
| - | + | ||
| - | + | ||
| - | **How to access "Old view" in Jira** | + | |
| - | + | ||
| - | To edit the template you need to access the Jira Old View | + | |
| - | When you have the ticket opened | + | * Copy the contents of the description |
| + | * Right-click | ||
| + | * Paste in the details | ||
| - | If you have opened the ticket from a search result you will need to click on the ticket number located above the summary of the ticket. This will ensure will have the correct action menu is available. | ||
| - | You could also add //? | + | **Created by Loughlin Moore** |
| - | Example https:// | + | |
support/jira_template.1669643468.txt.gz · Last modified: 2022/11/28 13:51 by 10.91.129.7
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