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support:jira_template
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| support:jira_template [2022/05/10 16:35] – 10.5.5.69 | support:jira_template [2022/12/05 21:27] (current) – 10.91.110.100 | ||
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| - | **NB** Currently there is an issue with the extension due to a Jira update, for now, create the ticket and then apply the template via right-click menu in the old view option only. If you apply it in new view you will have to remove the "/" | + | ====== |
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| Below are the details on how to use the chrome extension to apply a template when creating a Jira ticket. There will be less need to clone tickets going forward. | Below are the details on how to use the chrome extension to apply a template when creating a Jira ticket. There will be less need to clone tickets going forward. | ||
| + | |||
| + | Make sure you are using the latest version of the extension. | ||
| If anyone has any questions please let me know. | If anyone has any questions please let me know. | ||
| - | Follow the below steps to install and import the json file that will contain all the templates you may need.[[https:// | + | Follow the below steps to install and import the json file that will contain all the templates you may need.[[https:// |
| - | You can get the Extension available [[https:// | + | You can get the Extension available [[https:// |
| - | Menu Options to import file | + | **Menu Options to import file** |
| Chrome menu top right | Chrome menu top right | ||
| Line 18: | Line 22: | ||
| - | Show Options and then Share Your Template | + | **Show Options and then Share Your Template** |
| Line 24: | Line 28: | ||
| Once you upload the Json file you will get the below message | Once you upload the Json file you will get the below message | ||
| Select "Save Options" | Select "Save Options" | ||
| + | You should also make sure you select to overwrite the previous text option. | ||
| - | Right-Click Menu | + | **Right-Click Menu** |
| An alternative way of adding a template is available via the right-click menu | An alternative way of adding a template is available via the right-click menu | ||
| - | Applying Templates to existing tickets | + | **Applying Templates to existing tickets** |
| + | |||
| + | To apply the template to an existing ticket, you should: | ||
| - | If you want to apply a template to an existing ticket then this needs to be done via the old view which is accessible via the menu with 3 dots in the top right. | + | * Copy the contents of the description |
| - | If you don't see this option under 3 dots click the ticket number. | + | * Right-click and select |
| - | You can only apply the template via the right clock menu, changing the issue type won't apply the template like it does when you create | + | * Paste in the details in the relevant areas |
| - | Kind Regards, | + | **Created by Loughlin |
| - | Loughlin | + | |
support/jira_template.1652196900.txt.gz · Last modified: 2022/05/10 16:35 by 10.5.5.69
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