Differences

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--- support:dealing_with_emails [2022/07/22 16:04] – 10.91.129.11
+++ support:dealing_with_emails [2023/02/15 15:19] (current) – [Emails relating to existing Tickets] 10.91.110.100
@@ Line 1: / Line 1: @@
 ====== Dealing With Emails ======
-Author: Michelle McCausland
+Author: Michelle McCausland\\
+Updated: Loughlin Moore
-Note: The below content was written before the Support Request App was introduced but is relevant for times we do have to respond or send an email to the customer. Valuable advice for updates added in the Ops tickets too.
+Note: The below content was written before the Support Request App was introduced but is relevant for times we do have to respond or send an email to the customer. The section on content is valuable advice for updates added in the Ops tickets.
 ===== Introduction =====
@@ Line 49: / Line 50: @@
 ----
+===== Emails relating to existing Tickets =====
+You should add any email that relates to an existing ticket to the ticket it references. You must use the "Related Email" Form.
+----
 ==== Some Useful Email Addresses: ====
@@ Line 66: / Line 74: @@
 {{ :support:emails.pptx | Dealing with Emails - Michelle McCausland}}
-[[https://errigal.webex.com/errigal/ldr.php?RCID=521dae9e8c0ae1bde8d303fced10bc8f|Webex Recording]]
+<del>[[https://errigal.webex.com/errigal/ldr.php?RCID=521dae9e8c0ae1bde8d303fced10bc8f|Webex Recording]]
+</del>

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