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support:alarm_sync_failures
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| support:alarm_sync_failures [2024/03/08 14:41] – 10.91.120.100 | support:alarm_sync_failures [2025/01/08 17:27] (current) – [Common Sync Errors] 10.91.120.100 | ||
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| Line 13: | Line 13: | ||
| - Is the correct IP address assigned to the controller? | - Is the correct IP address assigned to the controller? | ||
| - Does the Controller require a port number i.e. 8080? This can be verified by logging into controller. | - Does the Controller require a port number i.e. 8080? This can be verified by logging into controller. | ||
| - | - Is the discovered trap configuration value assigned to the Controller and Child elements? | + | - Is the correct |
| - Is the correct http session manager configuration assigned to the controller? | - Is the correct http session manager configuration assigned to the controller? | ||
| - Is the correct alarm sync configuration assigned to the controller? | - Is the correct alarm sync configuration assigned to the controller? | ||
| Line 28: | Line 28: | ||
| * software_version | * software_version | ||
| - | ===== Sync Error ===== | + | ===== Common |
| === URL path or OID did not specified === | === URL path or OID did not specified === | ||
| * Missing or incorrect disabled_alarm_parse_script_id in assigned alarm sync setting | * Missing or incorrect disabled_alarm_parse_script_id in assigned alarm sync setting | ||
| - | * verify that the alarms sync path contains a valid entry for the disabled alarm. | + | * verify that the script assigned in retrieve_path_script_id |
| * If technology does not support disabled alarms assign a "NO DISABLED ALARMS" | * If technology does not support disabled alarms assign a "NO DISABLED ALARMS" | ||
| Line 39: | Line 39: | ||
| * Incorrect login_credentials_id assigned to controller. | * Incorrect login_credentials_id assigned to controller. | ||
| * UI issues on the controller login page, confirm & report to customer | * UI issues on the controller login page, confirm & report to customer | ||
| + | |||
| + | === TimeoutException : time out after retries === | ||
| + | * Incorrect login_credentials_id assigned to controller. | ||
| + | * If error message contains OID check if snmp values are correct and manually run command | ||
| + | * UI issues on the controller login page, confirm & report to customer | ||
| + | |||
| + | === SocketTimeoutException : Read timed out === | ||
| + | * Missing login_credentials_id | ||
| + | * Incorrect login_credentials_id assigned to controller. | ||
| + | |||
| + | === disabledAlarms = null, discoveredAlarms = 1 === | ||
| + | * Confirm that alarm severity sync has run | ||
| + | * Verify that only one ALARM_SEVERITY_SYNC is assigned to controller, remove duplicates. | ||
| + | |||
| + | select * from network_element_sync_setting where job_type = ' | ||
| + | network_element_id = < | ||
| + | | ||
| + | === No discovered trap configuration for ... === | ||
| + | * The discovered_trap_configuration_id is missing for referenced element | ||
| + | |||
support/alarm_sync_failures.1709908901.txt.gz · Last modified: 2024/03/08 14:41 by 10.91.120.100
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