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support:alarm_sync_failures
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| support:alarm_sync_failures [2024/03/08 12:28] – 10.91.120.100 | support:alarm_sync_failures [2025/01/08 17:27] (current) – [Common Sync Errors] 10.91.120.100 | ||
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| Line 5: | Line 5: | ||
| Please note that an Alarm Severity Sync should be run before an Active Alarm Sync | Please note that an Alarm Severity Sync should be run before an Active Alarm Sync | ||
| + | ===== Troubleshooting Checklist ===== | ||
| + | |||
| + | - Verify that you can login into the Controller and successfully reach a landing page with data. Some Controllers can only be accessed through a [[support: | ||
| + | - Is the Controller link down? [[onboarding: | ||
| + | - Is the software version supported. -- check supported technologies & software versions here [[https:// | ||
| + | - Are the assigned login credentials correct and not null at the controller level? [[support: | ||
| + | - Is the correct IP address assigned to the controller? | ||
| + | - Does the Controller require a port number i.e. 8080? This can be verified by logging into controller. | ||
| + | - Is the correct discovered trap configuration value assigned to the Controller and Child elements? | ||
| + | - Is the correct http session manager configuration assigned to the controller? | ||
| + | - Is the correct alarm sync configuration assigned to the controller? | ||
| Run the following query on the Controller been investigated. | Run the following query on the Controller been investigated. | ||
| select id, name, technology, software_version ip_address, port, link_down, login_credentials_id, | select id, name, technology, software_version ip_address, port, link_down, login_credentials_id, | ||
| + | | ||
| + | Verify that none of the following values are null: | ||
| + | * ip_address | ||
| + | * login_credentials_id | ||
| + | * http_session_manager_configuration_id | ||
| + | * alarm_sync_setting_id | ||
| + | * discovered_trap_configuration_id | ||
| + | * software_version | ||
| + | |||
| + | ===== Common Sync Errors | ||
| + | |||
| + | === URL path or OID did not specified === | ||
| + | * Missing or incorrect disabled_alarm_parse_script_id in assigned alarm sync setting | ||
| + | * verify that the script assigned in retrieve_path_script_id contains a valid entry for disabled alarm. | ||
| + | * If technology does not support disabled alarms assign a "NO DISABLED ALARMS" | ||
| + | |||
| + | === Failed to connect/ | ||
| + | * Missing login_credentials_id | ||
| + | * Incorrect login_credentials_id assigned to controller. | ||
| + | * UI issues on the controller login page, confirm & report to customer | ||
| + | |||
| + | === TimeoutException : time out after retries === | ||
| + | * Incorrect login_credentials_id assigned to controller. | ||
| + | * If error message contains OID check if snmp values are correct and manually run command | ||
| + | * UI issues on the controller login page, confirm & report to customer | ||
| + | |||
| + | === SocketTimeoutException : Read timed out === | ||
| + | * Missing login_credentials_id | ||
| + | * Incorrect login_credentials_id assigned to controller. | ||
| + | |||
| + | === disabledAlarms = null, discoveredAlarms = 1 === | ||
| + | * Confirm that alarm severity sync has run | ||
| + | * Verify that only one ALARM_SEVERITY_SYNC is assigned to controller, remove duplicates. | ||
| + | |||
| + | select * from network_element_sync_setting where job_type = ' | ||
| + | network_element_id = < | ||
| + | | ||
| + | === No discovered trap configuration for ... === | ||
| + | * The discovered_trap_configuration_id is missing for referenced element | ||
| + | |||
support/alarm_sync_failures.1709900916.txt.gz · Last modified: 2024/03/08 12:28 by 10.91.120.100
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