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--- resolution_area:watchdog_resolutions:res-w9801 [2021/06/29 17:09] – btobin
+++ resolution_area:watchdog_resolutions:res-w9801 [2022/02/14 16:38] (current) – 10.91.120.28
@@ Line 1: / Line 1: @@
 =====DatabaseReconnectionIssue=====
-**Level:** __Critical__ FIXME
+**Level:** __Critical__
 **Purpose:**
+This alert is triggered by a log line in the displaying an error connecting to the MySQL database.
+This will only appear for ATC, KLA and SCO. It is a common one if the AWS connection was denied.
 **Scenario:**
 **Resolution:**
+Restart the application and then if the log line doesn't exist, it will clear the alert.
 **Manual Action Steps:**
+If this is a new environment, then you may have misconfigured the database connection information in the env-configuration.
-**Auto Clear:**
+If this is a standard application then this is a bit more worrying. Please check over the env-configuration;s history. Something may have been added to other environments that is required for this application.
+Of course, compare this application to other environments' env-configurations. If nothing is clearly the problem then ask if there were any changes to the database connection in the application for this development cycle.
+Perhaps the database was changed on another branch of the env-configuration and it wasn't merged.
+**Auto Clear:**
+No, this must be fixed manually.

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