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--- resolution_area:watchdog_resolutions:res-w9232 [2021/06/29 17:05] – btobin
+++ resolution_area:watchdog_resolutions:res-w9232 [2021/07/08 15:36] (current) – 10.91.120.28
@@ Line 1: / Line 1: @@
 =====TicketerApplicationServerProcessInactive=====
-**Level:** __Critical__ FIXME
+**Level:** __Critical__
-**Purpose:**
+**Purpose:** Alerts if the Ticketer application stops running.
-**Scenario:**
+**Scenario:** Ticketer is not running on server.
-**Resolution:**
+**Resolution:** Verify that Ticketer application is running, check logs for exceptions, & restart if required.
-**Manual Action Steps:**
+**Manual Action Steps:** Check if application is running
+   ps -edf | grep -i ticketer
+Example restart of Ticketer on apps1 ironman, replace ironman with correct server and handler
+   ansible-playbook -i ../env-configuration/ironman/hosts.ini ticketer.yml --vault-id @prompt -e"actions='stop,start'" --limit apps1
-**Auto Clear:**
+**Auto Clear:** Will clear when Ticketer application is running.

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