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--- resolution_area:watchdog_resolutions:res-w9230 [2021/06/25 10:09] – external edit 127.0.0.1
+++ resolution_area:watchdog_resolutions:res-w9230 [2021/12/23 17:16] (current) – 10.91.120.28
@@ Line 1: / Line 1: @@
 =====SupportRequestServerProcessInactive=====
-**Level:** __Critical__
+**Level:** __Critical__ FIXME
-**Purpose:**
+Purpose: This alert tells us when the SupportRequest application server is not found in the server process list
-**Scenario:**
+Scenario: SupportRequest is not running or has gone down on a handler
-**Resolution:**
+Resolution: Restart the application
-**Manual Action Steps:**
+Manual Action Steps: Restart SupportRequest using Ansible <code>ansible-playbook -i ../env-configuration/$ENV/hosts.ini –diff –vault-id @prompt support-request.yml -e “actions='stop,start'”</code>
-**Auto Clear:**
+Auto Clear: Alert will clear when process is found

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