Differences

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--- resolution_area:watchdog_resolutions:res-w9223 [2021/06/25 10:09] – external edit 127.0.0.1
+++ resolution_area:watchdog_resolutions:res-w9223 [2021/12/23 17:06] (current) – 10.91.120.28
@@ Line 1: / Line 1: @@
 =====remoteTicketCreationInactive=====
-**Level:** __Critical__
+**Level:** __Critical__ FIXME
 **Purpose:**
+Notifies when there are no entries in the snmp_manager.remote_ticket table for over 90 minutes, which could signify that there is something wrong with the ticket creation process.
 **Scenario:**
+<code>select count(*) from ticket_status ts where (ts.status like "%received%" or ts.status like "%auto closed%") and (ts.status_by_id = 2 or ts.status_by_id = 4) and ts.status_date > now() - interval 90 minute;</code>
+If the ticketer doesn't respond with the created ticket id and the remote_ticket entries do not get created, or that the system is simply quiet.
 **Resolution:**
+The above query returns results.
 **Manual Action Steps:**
+Check if alarms have been created in the last 90 minutes and should have created a ticket. Check if non-manual tickets have been created in the last 90 minutes. Check for exceptions in the ticketer and snmp_manager logs.
 **Auto Clear:**
+Yes

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