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--- resolution_area:watchdog_resolutions:res-w9211 [2021/06/29 17:02] – btobin
+++ resolution_area:watchdog_resolutions:res-w9211 [2021/07/07 15:44] (current) – 10.91.120.28
@@ Line 1: / Line 1: @@
 =====InvalidEmailRecipient=====
-**Level:** __Critical__ FIXME
+**Level:** __Critical__
-**Purpose:**
+**Purpose:** Notify operations when email sending fails in the Ticketer application due to invalid email syntax in the previous 30 minutes.
-**Scenario:**
+**Scenario:** Alert is received when the following appears in the Ticketer logs: 'Invalid Email Recipients'
-**Resolution:**
+**Resolution:** Search the Ticket logs to identify the invalid email. Notify customer.
-**Manual Action Steps:**
+**Manual Action Steps:** Find 'Invalid Email Recipients' in affected handler Ticketer logs
-**Auto Clear:**
+**Auto Clear:** Will clear after 30 minutes if no further invalid emails are used.

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