Differences

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--- resolution_area:watchdog_resolutions:res-w9208 [2021/06/29 17:00] – btobin
+++ resolution_area:watchdog_resolutions:res-w9208 [2021/07/06 12:39] (current) – 10.91.120.28
@@ Line 4: / Line 4: @@
-**Purpose:**
+**Purpose:** This alert tells us that there is an issue with Ticketer connecting to the SMTP host for emailing.
-**Scenario:**
+**Scenario:** When this line is detected in logs <WRAP center round box 60%>
+Could not connect to SMTP host
+</WRAP>
-**Resolution:**
-**Manual Action Steps:**
+**Resolution:** In the past, the resolution for this was to make sure the //Implicit TLS// field is ticked in the email configuration. Other resolutions could be credentials/ incorrect SMTP server/ Incorrect port or even networking issues.
-**Auto Clear:**
+**Manual Action Steps:** Go to the ticketer -> admin options -> email -> email accounts. Then enable implicit TLS. If that does not fix the issue check the information in the above section.
+**Auto Clear:** This alert will clear once the log line is not found in the last 30 minutes

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