Differences

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--- resolution_area:watchdog_resolutions:res-w9204 [2021/06/25 10:09] – external edit 127.0.0.1
+++ resolution_area:watchdog_resolutions:res-w9204 [2021/07/06 16:42] (current) – 10.91.120.28
@@ Line 1: / Line 1: @@
 =====ClientAlarmPollerInactive=====
 **Level:** __Critical__
-**Purpose:**
+**Purpose:** Alerts if client active alarm poller in the SNMP Manager has stopped running; this is used to update the Node Monitor.
-**Scenario:**
+**Scenario:** If the following is missing from the SNMP Manager logs in the previous 10 minutes 'CLIENT ACTIVE ALARM POLLER IS ALIVE:'
-**Resolution:**
+**Resolution:** Restart Client active alarm poller using Remote Discovery Script
-**Manual Action Steps:**
+**Manual Action Steps:** Run the following in a remote discovery script on the affected handler
+   import com.errigal.snmpmanager.threads.pollers.*
+   ClientActiveAlarmPoller.CLIENT_ACTIVE_ALARM_POLLER.run()
+If this does not work an Snmp Manager restart will be required and customer will have to be informed of restart.
-**Auto Clear:**
+**Auto Clear:** Will clear when 'CLIENT ACTIVE ALARM POLLER IS ALIVE:' appears in the SNMP Manager logs

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