Differences

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--- resolution_area:watchdog_resolutions:res-w9201 [2021/06/29 16:59] – btobin
+++ resolution_area:watchdog_resolutions:res-w9201 [2026/01/20 11:19] (current) – wflaherty
@@ Line 4: / Line 4: @@
-**Purpose:**
+**Purpose:** Alerts when a handler is not recognised as a trap receiver by the load balancer
-**Scenario:**
+**Scenario:** Apps1 is flagged as inactive and is not receiving traps to process.
-**Resolution:**
+**Resolution:** Check the thread config to see if the handler is active or not.
-**Manual Action Steps:**
+**Manual Action Steps:** Try restarting the datagram receiver on that handler first https://ironmanapps1.err:8082/SnmpManager/configuration/restartDatagramReceiver
-**Auto Clear:**
+After IDMS 5.0:
+Go to the loadbalancer as normal (https://ironman.errigal.com/SnmpManager/configuration/)
+And click on the `Restart Datagram Receiver` button. That should restart any INACTIVE handler for you
+If that does not work then restart the SNMP Manager
+    ansible-playbook -i ../env-configuration/$ENV/hosts.ini --diff \
+    --vault-id @prompt snmpmanager.yml -e "actions='stop,start'"
+**Auto Clear:** Will auto clear after 5 minutes of no issue

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