Differences

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--- resolution_area:watchdog_resolutions:res-w8402 [2021/06/29 16:47] – btobin
+++ resolution_area:watchdog_resolutions:res-w8402 [2021/12/23 19:05] (current) – 10.91.120.28
@@ Line 5: / Line 5: @@
 **Purpose:**
+The key_status provides customers with key information from their SnmpManager&Ticketer database. It's a database of important data generated from the two databases.
 **Scenario:**
+Generation of the keystats table takes a considerable amount of time. If the process timeouts or is killed it will not complete. The watchdog checks for a "failed" keyword in the "usr/local/logs/idmsscripts_status/key_stats_status.prom" file 30 minutes back.
 **Resolution:**
+minutes passes since the process failed.
 **Manual Action Steps:**
+Restart the process and let it complete.
 **Auto Clear:**
+No

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