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--- resolution_area:verizon [2021/09/07 22:44] – [How to contact Verizon] jlegaspi
+++ resolution_area:verizon [2021/09/13 18:18] (current) – [How to contact Verizon Technical Support] 10.91.120.28
@@ Line 7: / Line 7: @@
-0113538009220204 ext 6
+Dial 0113538009220204 then choose extension 6
 Pin 5917
-Account number:
+Account number: 872119947-00002
+KLA account has 15 sim cards WITH static IPs. If Verizon says that the sims are not connected to the network, they will need to correct this on their end - we use Verizon for the data connection ONLY. Verizon will try to push that they did a software update and that the devices are defective to not pick up the updates. However, Verizon does not send emails or notices that they are updating the software so this can be an alibi to prolong the technical support investigation.
+====Please remember not to disclose the client is KLA. Always tell Verizon it is a major client but not the name. They have tried to get the name of the client several times. =====

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