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resolution_area:prometheus_resolutions:res-p9126

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resolution_area:prometheus_resolutions:res-p9126 [2023/03/10 18:09] – Adding cautionary note around FM Updates aryanresolution_area:prometheus_resolutions:res-p9126 [2023/05/26 16:24] (current) – aryan
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-=====SalesForceNoForceMajeureFor7Days=====+=====SalesForceNoForceMajeureForManyDays=====
  
 **Level:** Critical **Level:** Critical
  
  
-**Purpose:** Notify ATC team that SalesForce has not sent a Force Majeure for 7 days.+**Purpose:** Notify ATC team that SalesForce has not sent a Force Majeure for Many days.
  
 **Scenario:** Due to the new customer-focused methodology that was introduced to SalesForce in 2023, more customer interaction is required by SalesForce. This means that if we do not receive CUs (Carrier Update) or FMs (Force Majeure) from them, it might become a problem for SalesForce as they are not receiving anything from their customers. **Scenario:** Due to the new customer-focused methodology that was introduced to SalesForce in 2023, more customer interaction is required by SalesForce. This means that if we do not receive CUs (Carrier Update) or FMs (Force Majeure) from them, it might become a problem for SalesForce as they are not receiving anything from their customers.
  
 +
 +26/May/23 - Many was updated from 7 to 21 days
      
  
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 ** Cautionary Advisory Notice ** ** Cautionary Advisory Notice **
  
-Using Enigma to verify the logs is misleading, as we receive multiple updates post the initial FM setting. We only count the first/initial setting of the ticket to FM, not each update. +Using Enigma [[http://logsearch.errigal.com|Kibana Log search]] to verify the logs is misleading, as we receive multiple updates post the initial FM setting. We only count the first/initial setting of the ticket to FM, not each update.  
 + 
 +Else pop onto atcapps1 and run 
 + 
 +<code> 
 + zgrep -l  "Force_Majeure__c=true" ticketer-integration.log* 
 +</code> 
  
  
resolution_area/prometheus_resolutions/res-p9126.1678471775.txt.gz · Last modified: 2023/03/10 18:09 by aryan

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