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--- resolution_area:prometheus_resolutions:res-p9125 [2023/03/07 16:00] – old revision restored (2023/03/06 16:54) mdomonics
+++ resolution_area:prometheus_resolutions:res-p9125 [2023/10/31 12:49] (current) – 10.91.120.100
@@ Line 13: / Line 13: @@
 First check if when the alarm fires, is this still an issue with SalesForce that hasn't been resolved. If it is, talk to the SalesForce representative.
 If not, silence alert.
+**Recent Example**
+No carrier updates for 7 days. No force majeure. They both stopped on 14th October. IN the logs, the below connection error occurred:
+<code>
+-10-14 01:03:12.689  WARN 26593 --- [SalesforceHttpClient@cb39552-3403] o.a.c.c.s.i.s.SubscriptionHelper         : Connect failure: {failure={exception=java.io.EOFException: HttpConnectionOverHTTP@30421889::DecryptedEndPoint@3a06d35e{l=/10.91.202.137:43534,r=americantower.my.salesforce.com/13.110.35.77:443,OPEN,fill=-,flush=-,to=157926/340000}, message={clientId=3sq1vat48bk0zyvq1c7l7ik0jndnl, channel=/meta/connect, id=111037, connectionType=long-polling}, connectionType=long-polling}, channel=/meta/connect, id=111037, successful=false}
+-10-14 01:03:12.719  INFO 26593 --- [SalesforceHttpClient@cb39552-3467] o.a.c.c.s.i.s.SubscriptionHelper         : Restarting on unexpected disconnect from Salesforce...
+-10-14 01:03:12.787  WARN 26593 --- [SalesforceHttpClient@cb39552-3334] o.a.c.c.s.i.s.SubscriptionHelper         : Handshake failure: {ext={sfdc={failureReason=401::Authentication invalid}, replay=true, payload.format=true}, advice={reconnect=none}, channel=/meta/handshake, id=111039, error=403::Handshake denied, successful=false}
+</code>
+**Resolution**
+Restart service
+<code>sudo systemctl restart ticketer-integration</code>
 **Manual Action Steps:**

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