Differences

This shows you the differences between two versions of the page.

--- resolution_area:prometheus_resolutions:res-p9125 [2023/03/07 16:00] – old revision restored (2023/03/03 11:58) mdomonics
+++ resolution_area:prometheus_resolutions:res-p9125 [2023/10/31 12:49] (current) – 10.91.120.100
@@ Line 4: / Line 4: @@
-**Purpose:** Notify operations that SalesForce has not sent a Carrier Update for 7 days.
+**Purpose:** Notify ATC Team that SalesForce has not sent a Carrier Update for 7 days.
 **Scenario:** Due to the new customer-focused methodology that was introduced to SalesForce in 2023, more customer interaction is required by SalesForce. This means that if we do not receive CUs (Carrier Update) or FMs (Force Majeure) from them, it might become a problem for SalesForce as they are not receiving anything from their customers.
@@ Line 13: / Line 13: @@
 First check if when the alarm fires, is this still an issue with SalesForce that hasn't been resolved. If it is, talk to the SalesForce representative.
 If not, silence alert.
+**Recent Example**
+No carrier updates for 7 days. No force majeure. They both stopped on 14th October. IN the logs, the below connection error occurred:
+<code>
+-10-14 01:03:12.689  WARN 26593 --- [SalesforceHttpClient@cb39552-3403] o.a.c.c.s.i.s.SubscriptionHelper         : Connect failure: {failure={exception=java.io.EOFException: HttpConnectionOverHTTP@30421889::DecryptedEndPoint@3a06d35e{l=/10.91.202.137:43534,r=americantower.my.salesforce.com/13.110.35.77:443,OPEN,fill=-,flush=-,to=157926/340000}, message={clientId=3sq1vat48bk0zyvq1c7l7ik0jndnl, channel=/meta/connect, id=111037, connectionType=long-polling}, connectionType=long-polling}, channel=/meta/connect, id=111037, successful=false}
+-10-14 01:03:12.719  INFO 26593 --- [SalesforceHttpClient@cb39552-3467] o.a.c.c.s.i.s.SubscriptionHelper         : Restarting on unexpected disconnect from Salesforce...
+-10-14 01:03:12.787  WARN 26593 --- [SalesforceHttpClient@cb39552-3334] o.a.c.c.s.i.s.SubscriptionHelper         : Handshake failure: {ext={sfdc={failureReason=401::Authentication invalid}, replay=true, payload.format=true}, advice={reconnect=none}, channel=/meta/handshake, id=111039, error=403::Handshake denied, successful=false}
+</code>
+**Resolution**
+Restart service
+<code>sudo systemctl restart ticketer-integration</code>
 **Manual Action Steps:**

Sidebar

Internal Errigal Collaboration Wiki

Differences

Sidebar

Internal Errigal Collaboration Wiki

User Tools

Site Tools

Differences

Page Tools