Differences

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--- resolution_area:prometheus_resolutions:res-p9118 [2022/12/15 14:08] – 10.91.110.100
+++ resolution_area:prometheus_resolutions:res-p9118 [2022/12/23 16:02] (current) – 10.91.110.100
@@ Line 11: / Line 11: @@
 **Manual Action Steps:** Query to check for grand child tickets.
-<code> SELECT
+<del><code> SELECT
   pt.id AS child_id,
   pt.parent_id AS parent_id,
@@ Line 25: / Line 25: @@
 From the query above take the child_id value and set the parent_id to null
-<code>update ticketer.ticket set parent_id = NULL where id = <child_id>;</code>
+<code>update ticketer.ticket set parent_id = NULL where id = <child_id>;</code></del>
+Just execute the below query:
+<code>
+update ticketer.ticket set parent_id = NULL where id in (select * from (SELECT
+  pt.id AS child_id
+FROM
+  ticketer.ticket pt
+JOIN ticketer.ticket gc ON
+  gc.parent_id = pt.id
+WHERE
+  pt.parent_id IS NOT NULL) a);
+</code>
 **Auto Clear:** Will clear when there are no grand child tickets on system.

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