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--- resolution_area:prometheus_resolutions:res-p9118 [2022/09/26 12:15] – created 10.91.110.100
+++ resolution_area:prometheus_resolutions:res-p9118 [2022/12/23 16:02] (current) – 10.91.110.100
@@ Line 4: / Line 4: @@
-**Purpose:** Notify operations that a grand child ticket is on the system.
+**Purpose:** Notify operations that is a grand child ticket is on the system.
 **Scenario:** Grand child tickets prevent a user from moving a ticket to a new state. Issue occurs occasionally when automated system and a user parent a ticket at the exact same time.
@@ Line 11: / Line 11: @@
 **Manual Action Steps:** Query to check for grand child tickets.
-<code>SELECT
+<del><code> SELECT
   pt.id AS child_id,
   pt.parent_id AS parent_id,
@@ Line 17: / Line 17: @@
   gc.parent_id AS  grand_child_parent_id
 FROM
-  ticket pt
+  ticketer.ticket pt
-JOIN ticket gc ON
+JOIN ticketer.ticket gc ON
   gc.parent_id = pt.id
 WHERE
-  pt.parent_id IS NOT NULL;</code>
+  pt.parent_id IS NOT NULL;
+</code>
 From the query above take the child_id value and set the parent_id to null
-<code>update ticketer.ticket set parent_id = NULL where id = <child_id>;</code>
+<code>update ticketer.ticket set parent_id = NULL where id = <child_id>;</code></del>
+Just execute the below query:
+<code>
+update ticketer.ticket set parent_id = NULL where id in (select * from (SELECT
+  pt.id AS child_id
+FROM
+  ticketer.ticket pt
+JOIN ticketer.ticket gc ON
+  gc.parent_id = pt.id
+WHERE
+  pt.parent_id IS NOT NULL) a);
+</code>
-**Auto Clear:** Will not clear when there are no grand child tickets on system.
+**Auto Clear:** Will clear when there are no grand child tickets on system.

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