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--- resolution_area:prometheus_resolutions:res-p9117 [2022/05/06 16:31] – created 10.91.110.100
+++ resolution_area:prometheus_resolutions:res-p9117 [2022/05/10 13:54] (current) – 10.91.110.100
@@ Line 6: / Line 6: @@
 **Purpose:** Notify operations that a network element name has been added/renamed that can not be rendered in the Node Monitor
-**Scenario:** A network element name has the potential to stop the Node Monitor from loading
+**Scenario:** A network element name has the potential to stop the Node Monitor from loading if it receives alarms
-**Resolution:** Rename network element to remove any double quotes, en dash, or em dash
+**Resolution:** Rename network element to remove/replace any double quotes, en dash, or em dash
 **Manual Action Steps:** Run the following query to check for network element names with unsupported characters.
 <code>select
-    count(*) as count
+    ne.id, ne.name, ne.last_updated
 from
     network_element ne
@@ Line 19: / Line 19: @@
         and (ne.name like '%"%'
         or ne.name like '%–%'
-        or ne.name like '%—%');</code>
+        or ne.name like '%—%')
+order by ne.last_updated;</code>
-**Auto Clear:** Will not clear until the unsupported characters have been removed from network element name
+**Auto Clear:** Will not clear until the unsupported characters have been removed from network element name, may take up to 30 minutes to clear.

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