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--- resolution_area:prometheus_resolutions:res-p1808 [2021/06/25 10:09] – external edit 127.0.0.1
+++ resolution_area:prometheus_resolutions:res-p1808 [2021/10/15 14:10] (current) – bosowski
@@ Line 5: / Line 5: @@
 **Purpose:**
+This alert indicates that an exchange does not have a consumer over the given period.
 **Scenario:** A queue has had unroutable messages for 2m.
-**Resolution:**
+For example, when the exchange="outer_orchestrator_trap_exchange", this alert would occur when the related SnmpManager is either down, or it is not configured to fetch from this queue.
+**Resolution:**
+In case when exchange="outer_orchestrator_trap_exchange", ensure the SnmpManagerConfig.discovery.rdfRabbitMQ is configured and enabled and the SnmpManager started up with this configuration.
+Here is a sample from prodatc:
+<code>
+   rdfRabbitMQ{
+      enabled = true
+      username = 'rdf'
+      password = '#rabbit321!#'
+      virtualHost = 'rdf_out'
+      addresses = 'atclbdbrmq:5672'
+      uniqueSubscriptionPrefix = 'atc_tower_network' //will be same as orchestrator.Customer.subscriptionPrefix
+   }
+</code>
 **Manual Action Steps:**
 **Auto Clear:**

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