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resolution_area:prometheus_resolutions:res-p1115

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resolution_area:prometheus_resolutions:res-p1115 [2021/12/09 13:09] – created wflahertyresolution_area:prometheus_resolutions:res-p1115 [2022/10/10 10:16] (current) – 10.91.110.100
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-=====AppDown=====+=====KlaDigiModemSitesDown=====
  
 **Level:**    **Level:**   
-  * KlaDigiModem4SitesDown - __Major__  +__Critical__
-  * KlaDigiModem8SitesDown - __Critical__+
  
  
-**Purpose:** Alert that the KLA Digi Modem which is our gateway into KLA Site is unavailable. This is the count for the number of Digi Modems that are offline.+**Purpose:** Alert that over 90% of all the KLA Digi Modems, which are our gateway into KLA Site, are unavailable. This is the count for the number of Digi Modems that are offline.
  
-**Scenario:** DigiModem has gone off line on the site listed. +**Scenario:** 90% of DigiModems have gone off line. 
  
-**Resolution:** Contact KLA and escalate. Very little can be done from Errigal's side. We can report the problem to Verizon and KLA to raise a ticket with them for them to repair it. +**Resolution:** Contact KLA and escalate. Very little can be done from Errigal's side. We can report the problem to Verizon and KLA to raise a ticket with them for them to repair it. This is likely caused by a Verizon outage. 
  
 **Manual Action Steps:** None currently **Manual Action Steps:** None currently
  
-**Auto Clear:** Yes if the number of Digi responses without a HTTP 200 code is lower than the 4 or 8 threshold.  +**Auto Clear:** Yes if the number of Digi responses without a HTTP 200 code is lower than 90%.  
resolution_area/prometheus_resolutions/res-p1115.1639055342.txt.gz · Last modified: 2021/12/09 13:09 by wflaherty

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