Differences

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--- resolution_area:prometheus_resolutions:res-p1113 [2021/12/09 13:00] – wflaherty
+++ resolution_area:prometheus_resolutions:res-p1113 [2021/12/09 13:01] (current) – wflaherty
@@ Line 10: / Line 10: @@
 **Scenario:** DigiModem has gone off line on the site listed. This could be scheduled or unscheduled maintenance
-**Resolution:** Contact KLA and escalate
+**Resolution:** Contact KLA and escalate. Very little can be done from Errigal's side. We can report the problem to Verizon and raise a ticket with them for them to repair.
 **Manual Action Steps:** None currently
 **Auto Clear:** Yes if the Digi responses with a HTTP 200 code

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