Differences

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--- resolution_area:prometheus_resolutions:res-p1113 [2021/07/01 16:59] – Added content for the page aryan
+++ resolution_area:prometheus_resolutions:res-p1113 [2021/12/09 13:01] (current) – wflaherty
@@ Line 2: / Line 2: @@
 **Level:**
-  * KlaDigiModemNon200_10min - __Warning__
+  * KlaDigiModemNon200_30min - __Warning__
-  * KlaDigiModemNon200_30min - __Major__
+  * KlaDigiModemNon200_60min - __Minor__
-  * KlaDigiModemNon200_60min - __Critical__
@@ Line 11: / Line 10: @@
 **Scenario:** DigiModem has gone off line on the site listed. This could be scheduled or unscheduled maintenance
-**Resolution:** Contact KLA and escalate
+**Resolution:** Contact KLA and escalate. Very little can be done from Errigal's side. We can report the problem to Verizon and raise a ticket with them for them to repair.
 **Manual Action Steps:** None currently
 **Auto Clear:** Yes if the Digi responses with a HTTP 200 code

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