User Tools
resolution_area:escalation
Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| resolution_area:escalation [2022/11/03 18:13] – [Escalation] 10.91.110.100 | resolution_area:escalation [2022/11/03 21:00] (current) – added note on reording 10.91.110.100 | ||
|---|---|---|---|
| Line 16: | Line 16: | ||
| * from here a notification is issued by Dexcomm and if required they will attempt to reach out to nominated individuals until they contact a human about the issue. | * from here a notification is issued by Dexcomm and if required they will attempt to reach out to nominated individuals until they contact a human about the issue. | ||
| - | * The list of individuals and the ordering is stored [[https:// | + | * The list of individuals and the ordering is stored [[https:// |
| Line 68: | Line 68: | ||
| If nobody picks up on the transition, as we are talking about end of the night/start of the day, a phone call should be made to the person at the top of the rota in the destination timezone. For example below as the sample rota, if Shea needed to transition to Ireland, the first POC would be Andrew, and vice-versa | If nobody picks up on the transition, as we are talking about end of the night/start of the day, a phone call should be made to the person at the top of the rota in the destination timezone. For example below as the sample rota, if Shea needed to transition to Ireland, the first POC would be Andrew, and vice-versa | ||
| - | {{: | + | {{: |
resolution_area/escalation.1667499230.txt.gz · Last modified: 2022/11/03 18:13 by 10.91.110.100
Page Tools
