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pending_ops_dev_analysis
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| pending_ops_dev_analysis [2022/07/22 16:01] – 10.91.129.11 | pending_ops_dev_analysis [2022/08/17 15:08] (current) – 10.91.110.100 | ||
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| - | [[https:// | + | See [[opsdev|]] |
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| - | [[https:// | + | |
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| - | -------------------------------------------------------------------------------------------- | + | |
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| - | __**Ticket Management**__ | + | |
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| - | **Development Required** | + | |
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| - | A " | + | |
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| - | * Development ticket was raised instead of Ops ticket/Is related to a Development ticket. | + | |
| - | * Had any Development involvement. | + | |
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| - | **Engineering Required** | + | |
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| - | The Resolution Category of " | + | |
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| - | In both cases, an IDMS reference needs to be added to the ticket under the " | + | |
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| - | This means the relevant ticket reports are correct some of which customers receive or may ask for. | + | |
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| - | **Triage** | + | |
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| - | Tickets that will not have Operations involvement initially and will need a Development ticket will remain in Triage until the ticket is raised and the estimate confirmed. | + | |
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| - | If the ticket is a bug fix a ticket is raised, communicated to the customer and the Ops ticket is closed. | + | |
| - | If this is a Development request then the Ops ticket will follow the approval process once the Development team have confirmed an estimate via the Ops Dev process. The Ops ticket will then close. | + | |
pending_ops_dev_analysis.1658502064.txt.gz · Last modified: 2022/07/22 16:01 by 10.91.129.11
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