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operations_ticket_summary_format
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| operations_ticket_summary_format [2023/01/27 13:02] – 10.91.110.100 | operations_ticket_summary_format [2023/01/28 22:09] (current) – 10.91.110.100 | ||
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| - | **Operations Ticket Summary Format.** | + | __**Operations Ticket Summary Format**__ |
| The format is: Context - Area Action - Short Details | The format is: Context - Area Action - Short Details | ||
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| Please note that the Short Details field shouldn' | Please note that the Short Details field shouldn' | ||
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| - | __Internal ( Jira ) Application Support Tickets__ | ||
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| - | Format: Context - Area Action/Type - Short Details | ||
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| - | Although internal tickets don't have the Area and Action menus you should try and think of appropriate Area and Action choices where possible when creating tickets. There may be some exceptions to using Area/Action for some issues. | ||
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| - | Integration tickets would also be opened in this queue, however, they follow their own format. | ||
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| - | __Ops Dev__ | ||
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| - | Format: Context/ | ||
operations_ticket_summary_format.1674824550.txt.gz · Last modified: 2023/01/27 13:02 by 10.91.110.100
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