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--- onboarding:ticketer:smart_users [2019/08/26 12:21] – mmcc
+++ onboarding:ticketer:smart_users [2021/06/25 10:09] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
+====== Smart Users ======
+===== Introduction =====
+The smart owners functionality is contained in a smart users groovlet that fires when a ticket enters a workflow state with smart owners assigned.
+In a ticketer workflow, each node/state has an owners tab in the node dialog box. You can see the smart owners section on the bottom.
+The following shows an example customer Configuration:
+{{ :onboarding:ticketer:1.png?nolink |}}
+{{ :onboarding:ticketer:2.png?nolink |}}
+{{ :onboarding:ticketer:3.png?nolink |}}
+===== Configuration of smart users =====
+  * Create a new groovlet in Groovlet Admin. The following is an example taken from a sample customer:
+{{ :onboarding:ticketer:new_groovlet.png?nolink |}}
+  * Create a new smart user in Smart User Admin (In ticketer admin) The following is an example taken from a sample customer:
+{{ :onboarding:ticketer:smart_user.png?nolink |}}
+  * Add the smart owners functionality where necessary to the owners tab of the workflow state:
+{{ :onboarding:ticketer:workflow.png?nolink |}}
+===== Testing Smart User Functionality =====
+	* Tail the logs while creating a ticket and moving it to a state where a smart owner is assigned.
+	* Check the logs for any errors.
+	* If there are no errors click on Manage Owners to see if owners have been assigned
+	* If not refresh the ticket and try again
+	* If not run the query from the groovlet and see if an email address is returned
+Note: ensure the email addresses are correct on the users and ensure they are unique or else this functionality will fail

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