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onboarding:ticketer:email_accounts_in_the_ticketer
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| onboarding:ticketer:email_accounts_in_the_ticketer [2017/02/21 13:17] – adowling | onboarding:ticketer:email_accounts_in_the_ticketer [2021/06/25 10:09] (current) – external edit 127.0.0.1 | ||
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| + | ====== Email Accounts ====== | ||
| + | --- // | ||
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| + | Email accounts can be configured in the Ticketer from the Admin options section so are only available for configuration to an admin user. these accounts are used to relay emails from the Ticketer application to configured users. | ||
| + | |||
| + | {{: | ||
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| + | * To create a new email account click **New**. This will clear the form fields and allow you to fill them out for the new email account. Once configured click **Save**. | ||
| + | * To delete an existing email account select it from the list and click **Delete**. | ||
| + | * To test the connection of an email account select the account from the list and click **Test**. | ||
| + | |||
| + | ==== Email Account Properties ==== | ||
| + | The email account properties are an important configuration detail. These need to be filled out correctly in order for the emails to send successfully. | ||
| + | Important things to note when filling out the properties and advanced properties are as follows: | ||
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| + | * Ensure the username(email address) and password are correct. Test these out by logging into the email account. | ||
| + | * Ensure the server name is correct where the email is relayed from. For gmail this would be smtp.gmail.com. | ||
| + | * Ensure the account gets marked as active it is to be used by the Ticketer. | ||
| + | * Ensure the port name is correct. | ||
| + | * Ensure to Test the new account using the Test button in the configuration page. | ||
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| + | ==== Self Assessment ==== | ||
| + | - Configure an email account on a qa environment using your own gmail address. | ||
| + | - Set it as the active email_account for that Ticketer. | ||
| + | - Send a test email and ensure that it is received. | ||
| + | - Revert these changes following testing. | ||
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