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--- onboarding:ticketer:creating_viewing_updating_searching_for_tickets [2021/06/25 10:09] – external edit 127.0.0.1
+++ onboarding:ticketer:creating_viewing_updating_searching_for_tickets [2022/01/06 11:53] (current) – 10.91.120.28
@@ Line 179: / Line 179: @@
 ===== Searching for a Ticket ======
-To search for a ticket a user can use the quick search box in the top right hand corner or the advance search, opened by either selecting Search Tickets in the top left menu bar or Advanced Search in the top right corner. The advanced search page, shown below, allows the user to define a number of search parameters such as Ticket options, Date Options, Workflow Options, Market Options, User Options and Search Options.
+To search for a ticket, a user can use the quick search box in the top right hand corner or the advance search.
+The quick search input allows you to search based on any field in the **Results** tab i.e. Ticket Id, Summary, Form, etc..
+The advanced search page, shown below, allows the user to define a number of search parameters such as Ticket options, Date Options, Workflow Options, Market Options, User Options and Search Options.
   * Ticket Options: Allows the user to search for Ticket specific options such as ticket number, ticket summary and priority. By default it will show Overdue tickets on top but this can be deselected. There is also the option to show Scheduled Tickets, DIG Tickets, Maintenance Tickets and Closed Tickets.

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