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onboarding:snmpmanager:trap_rule_template [2020/04/20 19:33] – akavanaghonboarding:snmpmanager:trap_rule_template [2026/01/07 11:10] (current) – 10.91.120.100
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 +====== Trap Rule Template ======
  
 +This is a template example for creating trap rules. Trap rules should generally follow the structure laid out in this template with the undefined variables filled in with information from the trap.
 +Please follow this structure as much as possible for a given technology. The logging guidelines are **very important** for reporting and analysis, so keep the exact text format of the statements annotated with 'Logging Rule'. Some of the lines of code in this example are very deliberate even though the might seem insignificant. So to avoid previously encountered but now known trap processing issues, so it is important to not try to re-factor unless you understand the trap processing domain very well.
 +
 +<code groovy>
 +com.errigal.snmpmanager.Trap trap ->
 + 
 +  /* Logging Rule: Output information for Technology and Trap rule name */
 +  String techName = "TECHNOLOGY_NAME"
 +  log.info "Trap-${trap.id}: Starting Trap Rule: ${techName}-${trap?.name}...."
 + 
 +  com.errigal.snmpmanager.wrapper.TrapWrapper trapWrapper = new com.errigal.snmpmanager.wrapper.TrapWrapper(trap)
 + 
 +  /* Extract and Define trap varbind details */
 +  String trapType = trapWrapper.getVarbind("trapType")
 +  String alarmName = trapWrapper.getVarbind("alarmName")
 +  String alarmText = trapWrapper.getVarbind("alarmText")
 +  String alarmIdentifier = trapWrapper.getVarbind("alarmIdentifier")
 +  boolean isClear = //Determine if clear trap
 + 
 +  /* Logging Rule: Log Varbinds Of your technology specific Trap */
 +  log.info "Trap ID-${trap.id}: Trap Type = ${trapType}"
 +  log.info "Trap ID-${trap.id}: Alarm Name = ${alarmName}"
 +  log.info "Trap ID-${trap.id}: Alarm Text = ${alarmText}"
 +  log.info "Trap ID-${trap.id}: Alarm Identifier = ${alarmPerceivedSeverity}"
 + 
 +  com.errigal.snmpmanager.knowledge.DasHub hub
 +  com.errigal.snmpmanager.knowledge.DasHub.withTransaction {
 +    hub = com.errigal.snmpmanager.knowledge.DasHub.findByIpAddress(trap?.ipAddress)
 +    if (!hub) {
 +      /* Logging Rule: Output information hub was not found and we are creating an orphan for it */
 +      log.warn "Trap-${trap.id}: Hub not found for ${trap?.ipAddress}, creating ORPHAN network element for this trap"
 +      com.errigal.snmpmanager.NetworkElement orphans = com.errigal.snmpmanager.NetworkElement.findByName("ORPHANS")
 +      com.errigal.snmpmanager.Technology technology = com.errigal.snmpmanager.Technology.findByName("${techName}")
 +      hub = new com.errigal.snmpmanager.knowledge.DasHub(
 +        name: "${techName} ${trap.ipAddress}",
 +        neType: "Controller",
 +        ipAddress: trap.ipAddress,
 +        onAir: true,
 +        showInMonitor: true,
 +        technology: "${techName}",
 +        assignedTechnology: technology,
 +        clusterName: "ORPHANS",
 +        parent: orphans
 +      )
 +      orphans.addToChildren(hub)
 +      hub.save(failOnError: true)
 +      orphans.save(failOnError: true)
 +    }
 +  }
 + 
 + 
 +  String neName = // Determine or parse Node Name If applicable
 +  boolean isHub = false //Assuming it a child  element, we are checking soon
 + 
 +  if(/* Tech specific determination if Trap Is Hub Trap */) {
 +    log.info "Trap ID-${trap.id}: Trap association being made with hub: ${hub?.name}"
 +    alarmingNe = hub
 +    isHub = true
 +  } else { /* Trap Is Child Level */
 +    /* Logging Rule: Output information for the name of the child element which is being attempted to be looked up under the controller */
 +    log.info "Trap ID-${trap.id}: Attempting To find network element: (${neName}) from under parent (${hub?.name})"
 +    alarmingNe = com.errigal.snmpmanager.wrapper.NetworkElementWrapper.findNetworkElement(hub.name, neName, false)
 +  }
 + 
 + 
 +  /* If alarming NE is null here, we could not find a child when we expected to find one */
 +  if (!alarmingNe) {
 +    /* Logging Rule: Output warning we could not find the element with the string name used */
 +    log.warn "Trap ID-${trap.id}: Network Element - ${neName} not found, sending device missing trap...."
 +    def missingUnitTrap = new com.errigal.snmpmanager.autodiscovery.trap.ErrigalMissingUnitTrap(hub, neName, "{techName}", trap.name, com.errigal.snmpmanager.trap.AlarmStatus.resolveFromString(alarmSeverity))
 +    missingUnitTrap.send("Hub: ${hub?.name}, Child: ${neName} -> Not found")
 +    /* Fallback to the Hub and send a device missing trap */
 +    isHub = true
 +    alarmingNe = hub
 +    /* Logging Rule: Output warning we are falling alarm back to the hub */
 +    log.warn "Trap ID-${trap.id}: Alarm fallback to hub for device missing issue...."
 +  }
 + 
 +/* Time to process trap to gts at this stage */
 +  com.errigal.snmpmanager.GeneralTrapSummary gts
 +  com.errigal.snmpmanager.GeneralTrapSummary.withTransaction {
 +    gts = new com.errigal.snmpmanager.GeneralTrapSummary()
 +    /* Logging Rule: Output information GTS creation is in progress */
 +    log.info "Trap ID-${trap.id}: Creating General Trap Summary...."
 +    gts.trap = trap
 +    gts.trapType = trapType
 +    gts.trapName = trap.name
 +    gts.networkElement = alarmingNe
 +    gts.context = alarmText
 +    gts.clearTrap = isClear
 +    gts.alarmStatus = alarmSeverity
 +    def alarmStatusEnum = com.errigal.snmpmanager.trap.AlarmStatus.resolveFromString(alarmSeverity)
 +    gts.alarmImpacting = alarmStatusEnum ? alarmStatusEnum.isAlarmImpacting() : false
 +    gts.clearReason = isClear ? "Clear Trap Received" : ""
 +    gts.alarmIdentifier = alarmIdentifier
 +    gts.summary = "${hub.name}${isHub == false ? ' - '+neName : ''}: ${alarmText}"
 +    gts.save(failOnError: true)
 +    /* Logging Rule: Output information GTS creation has completed */
 +    log.info "Trap ID-${trap.id}: Successfully General Trap Summary...."
 +  }
 + 
 +  /* We need to create new alarm or access an existing alarm if already created previously */
 +  com.errigal.snmpmanager.wrapper.GeneralTrapSummaryWrapper gtsw = new com.errigal.snmpmanager.wrapper.GeneralTrapSummaryWrapper(gts)
 +  com.errigal.snmpmanager.ActiveAlarm alarm = gtsw.getActiveAlarmWrapper()?.getDomain()
 + 
 +  /* If we have a clear, we need to find the alarm corresponsing to the clear */
 +  if(isClear) {
 +    if(alarm) {
 +      com.errigal.snmpmanager.ActiveAlarm.withTransaction {
 +      com.errigal.snmpmanager.ActiveAlarm activeAlarm = com.errigal.snmpmanager.ActiveAlarm.findById(alarm.id)
 +      activeAlarm.cleared = true
 +      activeAlarm.clearedDate = new Date()
 +      activeAlarm.clearedReason = (gts.getClearReason() ?: "")
 +      activeAlarm.clearingGTS = (com.errigal.snmpmanager.GeneralTrapSummary) gtsw.getDomain()
 +      activeAlarm.previousStatus = activeAlarm.status
 +      activeAlarm.status = "cleared"
 +      if (!activeAlarm?.save(flush: true)) {
 +         /* Logging Rule: Output error alarm clearing process has failed */
 +        log.error "Trap ID-${trap.id}: Failed To Save Active Alarm"
 +      } else {
 +       /* Logging Rule: Output information that alarm has been cleared */
 +        log.info "Trap ID-${trap.id}: Cleared Active Alarm - ${activeAlarm?.id}"
 +        int numTickets = activeAlarm.tickets.size()
 +        /* Logging Rule: Output information that ticket clearing process has begun */
 +        log.info "Trap ID-${trap.id}: Closing ${numTickets} ticket(s) on alarm #${activeAlarm.id}"
 +        activeAlarm.tickets.each { com.errigal.snmpmanager.RemoteTicket ticket -> 
 +          def ticketId = ticket.ticketIdentifier
 +          /* Logging Rule: Output information about which ticket is being cleared */
 +          log.info "Trap ID-${trap.id}: Closing ticket ID ${ticketId}"
 +          com.errigal.shared.remote.RemoteTicketCreator.instance.updateTicket(ticketId, "monitor", "*", "Alarm Clear Received", true,
 +          com.errigal.snmpmanager.TicketerConfiguration.findByName("default"))
 +          }
 +        }
 +      }
 +    } else { /* We have a clear but no alarm for it, it has to be ignored */
 +      /* Logging Rule: Output warning, we have a clear but no alarm for it, we possibly missed or mishandled the original alarm */
 +      log.warn "Trap ID-${trap.id}: Clear Received without existing Active Alarm, ignoring clear...."
 +    }
 +    gtsw.save()
 +  } else { /* We have an alarm which needs a ticket scheduled */
 +    if ((!alarm || (!alarm?.tickets && !(alarm?.repeatsReceived > 0))) && (gtsw.getDomain().alarmStatus.equalsIgnoreCase("CRITICAL") || gtsw.getDomain().alarmStatus.equalsIgnoreCase("MAJOR") || gtsw.getDomain().alarmStatus.equalsIgnoreCase("MINOR"))) {
 +      def ne = gtsw.getDomain().networkElement
 +      def parentNe = (isHub == true) ? ne : ne.parent
 +      String formNeName = (!isHub) ? hub.name + " - " + alarmingNe.name : hub.name
 +      String summaryString = formNeName + ":" + alarmText
 +      int ticketCreationDelay = 60
 + 
 +      /* Logging Rule: Output information ticket scheduling is in progress for Hub/Child name with given alarm */
 +      log.info "Trap ID-${trap.id}: Scheduling ticket: ${formNeName} - ${alarmText}"
 + 
 +      /* In order create a ticket certain values are needed */
 +      String workflowName = ne.workflow ? ne.workflow : "SNMP Trap"
 +      HashMap < String, String > ticketValues = new HashMap < String, String > ()
 +      ticketValues.put("WORKFLOW", workflowName)
 +      ticketValues.put("MARKET", ne.clusterName)
 +      ticketValues.put("STATUS", "Alarm Received")
 +      ticketValues.put("CREATOR", "monitor")
 +      ticketValues.put("SUMMARY", summaryString)
 +      ticketValues.put("VISIBILITY", ne.clusterName)
 +      ticketValues.put("PRIORITY", "5")
 + 
 +      /* Value which are needed to add SNMP Trap form to ticket */
 +      HashMap < String, String > formValues = new HashMap < String, String > ()
 +      formValues.put("FORM_NAME_PARAM", "SNMP Trap")
 +      formValues.put("ne_name", formNeName)
 +      formValues.put("alarm_id", gtsw.getDomain().id + "")
 +      formValues.put("trap_name", gtsw.getDomain().trapName)
 +      formValues.put("trap_severity", gtsw.getDomain().alarmStatus)
 +      formValues.put("trap_text", gtsw.getDomain().summary)
 +      formValues.put("source", java.net.InetAddress.localHost.hostName.split('\\.')[0] ?: '')
 +      formValues.put("context", gtsw.domain.alarmIdentifier)
 +      formValues.put("received_date", trap.date)
 +      formValues.put("received_time", new java.sql.Time(trap.date.time))
 + 
 +      HashMap < String, String > [] formsArray = new HashMap < String, String > [1]
 +      formsArray[0] = formValues
 +      final int TO_SEC = 60
 + 
 +      if (gtsw.getDomain().alarmStatus.equalsIgnoreCase("CRITICAL")) {
 +        ticketValues.put("PRIORITY", "2")
 +        ticketCreationDelay = 15
 +      } else if (gtsw.getDomain().alarmStatus.equalsIgnoreCase("MAJOR")) {
 +        ticketValues.put("PRIORITY", "3")
 +        ticketCreationDelay = 30
 +      } else if (gtsw.getDomain().alarmStatus.equalsIgnoreCase("MINOR")) {
 +        ticketValues.put("PRIORITY", "4")
 +        ticketCreationDelay = 60
 +      }
 + 
 +      gtsw.scheduleAlarmAndTicketForLaterWithForms(0, ticketCreationDelay*TO_SEC, ticketValues, formsArray, com.errigal.snmpmanager.TicketerConfiguration.findByName("default"))
 +      /* Logging Rule: Output information ticket scheduling is complete */
 +      log.info "Trap ID-${trap.id}: Successfully scheduled Alarm, Ticket scheduled in ${ticketCreationDelay} min: ${summaryString}"
 +    } else if (!alarm || !(alarm?.repeatsReceived > 0)) {
 +      /* Logging Rule: Output information alarm was scheduled with no ticket to be created */
 +      log.info "Trap ID-${trap.id}: Scheduling Alarm with no Ticket...."
 +      gtsw.scheduleAlarmForLater(10)
 +    } else {
 +      /* Logging Rule: Output information alarm was marked as repeat */
 +      log.info "Trap ID-${trap.id}: Just a repeat, nothing to do with this alarm.  Repeat has been marked on original ActiveAlarm."
 +    }
 +    gtsw.save()
 +  }
 +</code>

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