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--- onboarding:snmpmanager:introduction_to_contacts_and_associated_responsibilities [2017/05/17 15:24] – mmcc
+++ onboarding:snmpmanager:introduction_to_contacts_and_associated_responsibilities [2021/06/25 10:09] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
+====== Contacts & Contact Responsibilities ======
+Author: Michelle McCausland
+**Note:** Use the queries in the sections below to learn how these tables are linked together.
+===== Contacts =====
+Contacts are types of users that are assigned to network elements via contact responsibilities.
+Contacts and contact responsibilities are utilised in the Tickteter application to denote the owner of tickets ( [[onboarding:ticketer:smart_users|Smart Users]] ) or determine the distribution of ticket notifications ( [[onboarding:ticketer:introduction_to_email_templates_creation_modification_and_fields|Introduction to email templates (creation, modification) and fields]] ) .
+Information on adding, updating and deleting contacts can be found in the SNMP Manager Admin User Guide which is available on the Errigal support page.
+----
+===== Contact Responsibilities =====
+Contact responsibilities denote a contact's responsibility for a network element.
+Information on adding, updating and deleting contact responsibilities can be found in the SNMP Manager Admin User Guide which is available on the Errigal support page.
+----
+===== SQL to retrieve contacts and their responsibilities =====
+//For reference only - please verify all SQL statements before executing.//
+<code>
+SELECT
+  cr.contact_id as contactId,
+  c.first_name, ' ' , c.last_name) as login,
+  cr.responsibility_type as responsibilityType,
+  ne.id as elementId,
+  ne.name as neName
+FROM
+  snmp_manager.contact c
+  JOIN snmp_manager.contact_responsibility cr ON c.id = cr.contact_id
+  JOIN snmp_manager.network_element ne ON cr.element_id = ne.id
+WHERE
+  cr.contact_id = <ID OF CONTACT>;
+</code>
+----
+===== SQL to copy contact responsibilities from one contact to another =====
+//For reference only - please verify all SQL statements before executing.//
+<code>
+INSERT INTO contact_responsibility (version, element_id, rank, responsibility_type, contact_id)
+(SELECT
+AS version,
+  cr.element_id AS element_id,
+  cr.rank AS rank,
+  cr.responsibility_type AS responsibility_type,
+  [id of contact that is being copied TO] AS contact_id
+FROM
+  contact_responsibility cr JOIN
+  contact co ON  co.id = cr.contact_id
+WHERE
+  co.id = [id of contact that is being copied FROM]);
+</code>
+----
+===== SQL to copy contact responsibilities from one element to another =====
+//For reference only - please verify all SQL statements before executing.//
+<code>
+INSERT INTO contact_responsibility (version, element_id, rank, responsibility_type, contact_id)
+(SELECT
+AS version,
+  [id of element that is being copied TO] AS element_id,
+  cr.rank AS rank,
+  cr.responsibility_type AS responsibility_type,
+  cr.contact_id AS contact_id
+FROM
+  contact_responsibility cr
+  JOIN network_element ne ON  ne.id = cr.element_id
+WHERE
+  ne.id = [id of element that is being copied FROM]);
+</code>
+===== Useful Info =====
+  * As of the time of writing - 17th May 2017 - There is a constraint in the code that prevents a contact from having more than 1 responsibility type per network element - See [[https://errigal.atlassian.net/browse/IDMS-686|IDMS-686]]

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