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| onboarding:nocportal:administration_-_ticketer_source_configuration [2016/10/04 17:48] – adowling | onboarding:nocportal:administration_-_ticketer_source_configuration [2021/06/25 10:09] (current) – external edit 127.0.0.1 | ||
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| + | ====== Administration: | ||
| + | Author/ | ||
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| + | The Ticketer Source Configuration creates the database connection for accessing the Ticketer application. | ||
| + | The Ticketer Source Configuration is set on a per Company Configuration basis. To enable a particular Ticketer config, it must be assigned to the active **Company Configuration**. This can be found through the admin UI in Company Configurations. | ||
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| + | {{: | ||
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| + | Upon clicking on this Ticketer configuration entry we are presented with a number of values: | ||
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| + | {{: | ||
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| + | ==== Database Profile ==== | ||
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| + | The first item to note is the Database Profile setting. This will point to the Ticketer database on a particular server depending on the customer that this is configured for. As we saw with the SNMP Configuration, | ||
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| + | ==== Public Url ==== | ||
| + | This is the public url associated with the ticketer application. This usually points at the load balancer and once again is customer specific. | ||
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| + | ==== Queries ==== | ||
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| + | The list of queries which are assigned tie back to the View Preferences in the Noc Portal. | ||
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| + | * For example the queries prefixed with PM relate to the Preventative Maintenance View Preferences. | ||
| + | * The queries prefixed with Change Management relate to the Change Management View Preferences. | ||
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| + | As we saw in the SNMP Configuration, | ||
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| + | ===== Self Assessment ===== | ||
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| + | - In the Noc Portal find the active company configuration. | ||
| + | - Locate the Ticketer configuration associated with this company config. | ||
| + | - Name the database profile which this Ticketer config points to. | ||
| + | - List the connection url that is associated with this database profile. | ||
| + | - Outline how you would connect to this database to verify data returned in the Noc Portal. | ||
| + | - Demonstrate an understanding of how the PM Quarterly Cluster Query is used to display results in the Noc Portal. | ||
| + | - Locate the associated Ticketer public url. | ||
| + | - Demonstrate an understanding of the return types from the Default Ticketer Query. | ||
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