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onboarding:introduction:customer_idms_production_environments [2020/10/06 12:58] – mmcconboarding:introduction:customer_idms_production_environments [2021/06/25 10:09] (current) – external edit 127.0.0.1
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 +====== Customer IDMS Production Environments ======
  
 +Author: Won Lee
 +
 +Updated: Michelle 
 +
 +===== Introduction =====
 +
 +This section will outline what our customer IDMS production environments are from a high level.
 +
 +Note: Login credentials to these environments are stored in the password safe. More detail about password safe can be found here: [[onboarding:introduction:getting_setup_with_password_safe|Getting setup with password safe]].
 +
 +----
 +
 +===== IDMS Production Environments =====
 +
 +As part of our development process, we have [[onboarding:introduction:internal_idms_qa_environments|internal QA environments]], [[onboarding:introduction:customer_idms_qa_environments|customer QA environments]], as well as live production environments.
 +
 +The **Production Environments** run the live production version of our Errigal IDMS applications.
 +
 +With that in mind, the production environments should be approached with caution when performing any updates etc. 
 +
 +Any updates or new features that are developed during the course of a development sprint are deployed to the production environment during the software release process.
 +
 +----
 +
 +
 +===== ExteNet's Production Environment =====
 +
 +Extenet's IDMS applications are hosted on servers in ExteNet and maintained by them.
 +
 +* Note: The Fiber application is an ExteNet exclusive application that isn't available for other customers.
 +
 +==== Production URLs ====
 +
 +  * Support Page - https://nocportal.extenetsystems.com/Support
 +  * EMS - https://nocportal.extenetsystems.com/SnmpManager/errigalEMS
 +  * SNMP Manager - https://nocportal.extenetsystems.com/SnmpManager
 +  * Ticketer - https://nocportal.extenetsystems.com/Ticketer
 +  * Noc Portal - https://nocportal.extenetsystems.com/NocPortal
 +  * Reporting Manager - https://nocportal.extenetsystems.com/ReportingManager
 +  * Fiber - https://nocportal.extenetsystems.com/fiber
 +
 +==== Production Servers ====
 +  * extlb.ext   - Load Balancer
 +  * extdb1.ext   - Master Database
 +  * extdb2.ext   - Slave Database, runs SnmpManager for AlarmAudit & LinkPoller
 +  * extapps1.ext - App Handler
 +  * extapps2.ext - App Handler
 +
 +----
 +
 +
 +===== American Tower's Production Environment =====
 +
 +==== Production URLs ====
 +
 +  * Support Page - https://atcwatchdog.com/Support
 +  * EMS - https://atcwatchdog.com/SnmpManager/errigalEMS
 +  * SNMP Manager - https://atcwatchdog.com/SnmpManager
 +  * Ticketer - https://atcwatchdog.com/Ticketer
 +  * Noc Portal - https://atcwatchdog.com/NocPortal
 +  * Reporting Manager - https://atcwatchdog.com/ReportingManager
 +
 +==== Production Servers ====
 +
 +  * atclb1.atc - Load Balancer
 +  * atcdb1.atc - Database
 +  * atcapps1.atc - App Handler
 +  * atcapps2.atc - App Handler
 +
 +----
 +
 +More detail about the other servers used in Errigal can be found here: [[databaseandnetworkmanagement:server_management|Server Management]]

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