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issue_category
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| + | |**Issue Category** |**Description** |**Should be used in summary of ticket**| | ||
| + | |Alarm Analysis |Issues where you are investigating alarm problems or improvements. |Yes| | ||
| + | |Alarm Sync Issue |Issues where you are investigating alarm sync or improvements. |Yes| | ||
| + | |Audit |All tickets relating to the Audit process. |Yes but at the start instead of application| | ||
| + | |Bug |This should only be used when the issue is a confirmed bug. <br />If its codebase related only development should make this determination. |No| | ||
| + | |Cloud Infrastructure |AWS related tickets. |Yes| | ||
| + | |Configuration |Any type of configuration change. |Yes| | ||
| + | |Customer Requested Training |Any ticket raised to cover customer training. |Yes| | ||
| + | |DB Management |Changes or fixes on a DB. |Yes| | ||
| + | |Discovery - Component |For component loading or component discovery issues. |Yes| | ||
| + | |Discovery - Topology |For topology discovery or auto-discovery issues. |Yes| | ||
| + | |Email Template Creation |When creating new email templates. |Yes| | ||
| + | |Email Template Modification |Making changes to any email template. |Yes| | ||
| + | |Form Modification |Making changes to any Form. |Yes| | ||
| + | |Investigation |When further troubleshooting is required to determine the reason for the problem or when no other category is applicable. |Yes| | ||
| + | |Knowledgebase Admin |Making changes to the Knowledgebase. |Yes| | ||
| + | |MIB Integration - Non-DAS or Un-Supported Vendor |MIB integration for NON-DAS or vendor we currently don’t support. |MIB Integration only| | ||
| + | |MIB Integration - Supported Vendor |MIB integration for a supported vendor. |MIB Integration only| | ||
| + | |Network Element Loading |Issues with loading elements via load sheets. |Yes| | ||
| + | |New Form |Creating a new form. |Yes| | ||
| + | |New Function Request |Adding a function that was not present before. |Yes| | ||
| + | |New Report |Creating a new report. |Yes| | ||
| + | |New Workflow |Create a new workflow. |Yes| | ||
| + | |Ops Project |For an Ops project that requires a ticket in a customer queue. |Yes| | ||
| + | |RDF |All RDF related tasks |Yes| | ||
| + | |Report Modification |All modification to reports. |Yes| | ||
| + | |Script Creation |Creating new scripts. |Yes| | ||
| + | |Script Modification |Modification to existing scripts. |Yes| | ||
| + | |SLA Script Issue |Issue with SLA related scripts only. |Yes| | ||
| + | |Task |Any work that is not an investigation or other areas are not applicable. |No| | ||
| + | |Trap Rule Creation |Creating a new Trap rule. |Yes| | ||
| + | |Trap Rule Modification |Modification to existing Trap rule. |Yes| | ||
| + | |User Guides / Documentation |Creating user guide documentation. |Yes| | ||
| + | |Widget Creation |Creating a new widget. |Yes| | ||
| + | |Widget Modification |Modifying a new widget. |Yes| | ||
| + | |Workflow Modification |Modifying workflows. |Yes| | ||
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