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introduction:customerprodenv:start [2020/10/06 12:29] – removed mmccintroduction:customerprodenv:start [2021/06/25 10:09] (current) – created - external edit 127.0.0.1
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 +====== Customer IDMS Production Environments ======
  
 +Author: Won Lee
 +
 +===== Introduction =====
 +
 +Login credentials are stored in the following section: [[onboarding:introduction:getting_setup_with_password_safe|Getting setup with password safe]].
 +
 +Each App Handler runs [[onboarding:introduction:introduction_to_errigal_s_idms_application_suite| IDMS Applications]] and CAS which is used in single sign-on.
 +
 +The Load Balancer and usually DB2 runs the SNMP Manager to load balance SNMP Traps or for tasks such as auditing.
 +
 +Any EC2 instance requires SSH key to log in.
 +
 +
 +----
 +
 +
 +===== Crown Castle =====
 +Note: Crown Castle is no longer a customer of Errigal
 +
 +<del>Crown Castle subscribes to all 4 IDMS applications - SNMP Manager, Reporting Manager, Ticketer, NOC Portal.
 +
 +**Note: As of Jan 1st 2017 the Crown Castle Dig Portal was shut down.**
 +
 +IDMS applications are hosted on servers in Crown Castle and maintained by them.
 +
 +Dig Portal is hosted in AWS North California Region.</del>
 +
 +<del>==== URL ====
 +  * https://scnoc.crowncastle.com/NocPortal/
 +  * https://scnoc.crowncastle.com/ReportingManager/
 +  * https://scnoc.crowncastle.com/SnmpManager/
 +  * https://scnoc.crowncastle.com/Ticketer/
 +  * http://DigPortalBalancer-1695191914.us-west-1.elb.amazonaws.com/NocPortal/ - DigPortal</del>
 +
 +<del>==== Servers ====
 +  * ccicerrigallb1.crc   - Load Balancer
 +  * ccicerrigaldb1.crc   - Master Database
 +  * ccicerrigaldb2.crc   - Slave Database, runs SnmpManager for AlarmAudit & LinkPoller
 +  * ccicerrigalha1.crc   - Hub Audit Server
 +  * ccicerrigalapps1.crc - App Handler
 +  * ccicerrigalapps2.crc - App Handler
 +
 +==== Disaster Recovery Server ====
 +  * ccicerrigallbdr1.crc   - Load Balancer
 +  * ccicerrigaldbdr1.crc   - Database
 +  * ccicerrigalhadr1.crc   - Hub Audit Server
 +  * ccicerrigalappsdr1.crc - App Handler
 +  * ccicerrigalappsdr2.crc - App Handler</del>
 +
 +
 +----
 +
 +
 +===== ExteNet =====
 +ExteNet subscribes to all 4 IDMS applications - SNMP Manager, Reporting Manager, Ticketer, NOC Portal. 
 +
 +IDMS applications are hosted on servers in ExteNet and maintained by them.
 +
 +==== URL ====
 +  * https://nocportal.extenetsystems.com/NocPortal
 +  * https://nocportal.extenetsystems.com/ReportingManager
 +  * https://nocportal.extenetsystems.com/SnmpManager
 +  * https://nocportal.extenetsystems.com/Ticketer
 +
 +==== Servers ====
 +  * extlb.ext   - Load Balancer
 +  * extdb1.ext   - Master Database
 +  * extdb2.ext   - Slave Database, runs SnmpManager for AlarmAudit & LinkPoller
 +  * extapps1.ext - App Handler
 +  * extapps2.ext - App Handler
 +
 +----
 +
 +===== Extra Information =====
 +
 +==== Start LinkPoller (LinkUp / LinkDown) ====
 +To start the LinkPoller (IP_CONNECTIVITY, LinkUp, LinkDown) go to the LinkPollerConfiguration controller and click the "Start/Stop IP Connectivity Poller" in the navigation bar.
 +
 +If no new "linkDown" or "ethernetLinkDown" traps appear, check if the NetworkElements are set to **pollable**.
 +
 +If still nothing, ensure that there's at least one active **HANDLER** entry in the **thread_config** table.

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