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development:applications:ticketer_lite

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development:applications:ticketer_lite [2022/10/03 12:39] – 10.91.110.100development:applications:ticketer_lite [2022/10/14 13:58] (current) – 10.91.110.100
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 ====== Ticketer Lite Development Details ====== ====== Ticketer Lite Development Details ======
-Updated by Yanjun Wang 17/12/2020+Updated by Anna Dowling 12/10/2022
  
 ===== Overview ===== ===== Overview =====
Line 8: Line 8:
  
 Ticketer Lite application uses 5 services: Ticketer Lite application uses 5 services:
-  * Ticketer for Business Logic backend 
-  * ticketer-light-gateway for middle-ware and backend data 
   * ticketer-light for frontend   * ticketer-light for frontend
-  * idms-proxy for providing SnmpManager data 
   * user profile for authentication   * user profile for authentication
 +  * ticketer-light-gateway for middle-ware and backend data
 +  * Ticketer for Business Logic backend
 +  * idms-proxy for providing SnmpManager data
  
  
Line 20: Line 20:
   * https://bitbucket.org/errigal/ticketer-light/branch/master   * https://bitbucket.org/errigal/ticketer-light/branch/master
   * https://bitbucket.org/errigal/idms-proxy/branch/master   * https://bitbucket.org/errigal/idms-proxy/branch/master
 +
 +
 +See also: [[development:applications:ticketer_light_gateway|Ticketer Light Gateway (Ticketer Light Gateway)]]
  
 ---- ----
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 ===== Architecture ===== ===== Architecture =====
  
 +== DIAGRAM 1 ==
  
 {{ :development:applications:tl_architecture.png?600 |}} {{ :development:applications:tl_architecture.png?600 |}}
 +
 +== DIAGRAM 2 ==
 +{{ :development:applications:r_d-architecture_-_ticketer_lite.drawio.png?600 |}}
  
 ===== List of Tools & Technologies ===== ===== List of Tools & Technologies =====
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 ===== Configuration ===== ===== Configuration =====
-The ticketer-light is served via the load balancer in our server deployments. Its environment-specific variables are passed via the **config.json** file to the app at runtime.+The ticketer-light is served via the load balancer in our server deployments. Its environment-specific variables are passed via the **/var/www/html/ticketer-light/config/config.json** file to the app at runtime.
  
 +Current Config Fields Are:
 +
 +<code>
 +{
 +  "deployment": {
 +    "build": {
 +      "identifier": "ticketer-light » ticketer-light-feature-branches » REL-4.4.0 REL-4.4.0.3",
 +      "branch": "REL-4.4.0",
 +      "number": "3",
 +      "buildTime": "2022-10-06 09:35:42",
 +      "deploymentTime": "2022-10-06 10:18:48"
 +    }
 +  },
 +  "authConfig": {
 +    "contextPath": "ticketer-light",
 +    "userProfileUrl": "https://qanova.errigal.com/userprofile",
 +    "redirectUri": "https://qanova.errigal.com/ticketer-light/callback",
 +    "clientId": "0f59ca3a-353c-11eb-b954-0242ac110002",
 +    "gatewayUri": "https://qanova.errigal.com/ticketer-light-gateway"
 +  },
 +  "googleAnalyticsConfig": {
 +    "siteId": "UA-158352259-10"
 +  },
 +  "proxyConfig": {
 +    "proxyApiUrl": "https://qanova.errigal.com/idms-proxy/api/v0"
 +  },
 +  "snmpConfig": {
 +    "emsUrl": "https://qanova.errigal.com/SnmpManager/errigalEMS",
 +    "snmpManagerUrl": "https://qanova.errigal.com/SnmpManager"
 +  },
 +  "ticketerConfig": {
 +    "ticketerUrl": "https://qanova.errigal.com/Ticketer",
 +    "analyticalReportUrl": "https://qanova.errigal.com/bubble-app",
 +    "privateSalt": "BPVD05c3bvNYjntvfdhJLp2Xx4pH",
 +    "demarcationEnabled": false,
 +    "multiTenancy": false,
 +    "kanbanEnabled": false,
 +    "networkIdEnabled": true,
 +    "siteIdEnabled": false,
 +    "ticketerWorkbenchTimezone": "utc",
 +    "ticketerWorkbenchTimezoneOffset": 0
 +  },
 +  "commonHeaderConfig": {
 +    "headerUrl": "https://qanova.errigal.com/errigal-common-header/",
 +    "config": "atc",
 +    "version": "2.0",
 +    "css": "style.css",
 +    "suiteName": "IDMS - Demo Instance -",
 +    "appName": "Ticketer Lite"
 +  },
 +  "casConfig": {
 +    "casUrl": "https://qanova.errigal.com/cas",
 +    "casCheck": false,
 +    "casCheckInterval": 10000
 +  },
 +  "hotJarConfig": {
 +  "hotJarEnabled": false,
 +  "hotJarSiteId": 0,
 +  "hotJarSnippetVersion": 6
 +  }
 +}
 +</code>
  
 === Ansible Playbooks === === Ansible Playbooks ===
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 ansible-playbook -i ../env-configuration/ENV/hosts.ini --diff --vault-id @prompt idms-proxy.yml --extra-vars "jenkins_build_name='idms-proxy-feature-branches/job/BRANCH' appFileExtension='.jar' jenkins_job_build_num=NUM actions='upload,stop,deploy,configure,start'" ansible-playbook -i ../env-configuration/ENV/hosts.ini --diff --vault-id @prompt idms-proxy.yml --extra-vars "jenkins_build_name='idms-proxy-feature-branches/job/BRANCH' appFileExtension='.jar' jenkins_job_build_num=NUM actions='upload,stop,deploy,configure,start'"
  
-ansible-playbook -i ../env-configuration/ENV/hosts.ini --diff --vault-id @prompt redeploy-ticketer-light.yml  --diff -e "branchName=BRANCH appVersion=NUM"+ansible-playbook -i ../env-configuration/nova/hosts.ini --diff --vault-id @prompt ticketer-light.yml --extra-vars "jenkins_build_name='ticketer-light-feature-branches/job/branchName' jenkins_job_build_num=buildNumber actions='upload,configure,deploy'"
  
 ansible-playbook -i ../env-configuration/ENV/hosts.ini --diff --vault-id @prompt ticketer-light-gateway.yml --extra-vars "jenkins_build_name='ticketer-light-gateway-feature-branches/job/BRANCH' jenkins_job_build_num=NUM appFileExtension='.jar' actions='upload,stop,deploy,configure,start'" ansible-playbook -i ../env-configuration/ENV/hosts.ini --diff --vault-id @prompt ticketer-light-gateway.yml --extra-vars "jenkins_build_name='ticketer-light-gateway-feature-branches/job/BRANCH' jenkins_job_build_num=NUM appFileExtension='.jar' actions='upload,stop,deploy,configure,start'"
 </code> </code>
 +
 +=== Jenkins Build ===
 +https://jenkins.errigal.com:8443/job/ticketer-light/
  
 ===== Project Documents ===== ===== Project Documents =====
Line 89: Line 161:
  
 ===== User Permission Control ===== ===== User Permission Control =====
-User permissions for mobile are set up and managed via the User Profile Application.+User permissions for ticketer light are set up and managed via the User Profile Application using the existing Ticketer application permissions structure.
  
 See also [[https://docs.google.com/document/d/1SY9ElGqaXUY4dFm-V4a1ZDGBrQCDLMTdSTHAFdTfgng/edit?usp=sharing|documentation]] for details.  See also [[https://docs.google.com/document/d/1SY9ElGqaXUY4dFm-V4a1ZDGBrQCDLMTdSTHAFdTfgng/edit?usp=sharing|documentation]] for details. 
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 {{ :development:applications:tl_3.png?600 |}} {{ :development:applications:tl_3.png?600 |}}
  
-==== View 4: Ticket Forms ====+==== View 4: Ticket Details - Attachments Popup ==== 
 +{{ :development:applications:screenshot_2022-10-03_at_14.20.16.png?600 |}} 
 + 
 +==== View 5: Ticket Details - Email Popup ==== 
 +{{ :development:applications:screenshot_2022-10-03_at_14.22.21.png?600 |}} 
 + 
 +==== View 6: Ticket Details - Ticket History Popup ==== 
 +{{ :development:applications:screenshot_2022-10-03_at_14.23.44.png?600 |}} 
 + 
 +==== View 7: Ticket Details - Ticket History Popup ==== 
 +{{ :development:applications:screenshot_2022-10-03_at_14.25.03.png?600 |}} 
 + 
 +==== View 8: Ticket Details - Manage Owners Popup ==== 
 +{{ :development:applications:screenshot_2022-10-03_at_14.25.45.png?600 |}} 
 + 
 +==== View 9: Ticket Details - Follow Up Popup ==== 
 +{{ :development:applications:screenshot_2022-10-03_at_14.26.33.png?600 |}} 
 + 
 +==== View 10: Ticket Details - Ticket Group Popup ==== 
 +{{ :development:applications:screenshot_2022-10-03_at_14.29.17.png?600 |}} 
 + 
 +==== View 11: Ticket Details - Contact Details Popup ==== 
 +{{ :development:applications:screenshot_2022-10-03_at_14.29.48.png?600 |}} 
 + 
 +==== View 12: Ticket Details - Related Tickets Popup ==== 
 +{{ :development:applications:screenshot_2022-10-03_at_14.30.46.png?600 |}} 
 + 
 +==== View 13: Ticket Forms ====
 {{ :development:applications:tl_4.png?600 |}} {{ :development:applications:tl_4.png?600 |}}
  
 +
 +==== View 14: Create Ticket ====
 +{{ :development:applications:screenshot_2022-10-03_at_14.32.03.png?600 |}}
 +
 +==== View 15: My Profile ====
 +{{ :development:applications:screenshot_2022-10-03_at_14.32.57.png?600 |}}
 +
 +==== View 16: Alarm Details Pop up on ticket ====
 +{{ :development:applications:screenshot_2022-10-03_at_14.35.01.png?600 |}}
 +
 +==== View 17: Device Details Pop up on ticket ====
 +{{ :development:applications:screenshot_2022-10-03_at_14.35.09.png?600 |}}
 ---- ----
  
 ===== Google Analytics ===== ===== Google Analytics =====
-User actions will be tracked via Google Analytics.+User actions are tracked via Google Analytics.
  
  
development/applications/ticketer_lite.1664797155.txt.gz · Last modified: 2022/10/03 12:39 by 10.91.110.100

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