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development:applications:support_request_sco
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| development:applications:support_request_sco [2022/05/18 14:34] – 10.5.5.98 | development:applications:support_request_sco [2022/05/19 11:50] (current) – 10.5.5.69 | ||
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| + | ====== SCO Support Request Application ====== | ||
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| **As SCO is multi-tenant it has to have some restrictions to ensure customers don't see other customer tickets.** | **As SCO is multi-tenant it has to have some restrictions to ensure customers don't see other customer tickets.** | ||
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| * If the user has SCO Full Access ( Multi_full) role they see all tickets from all customers. | * If the user has SCO Full Access ( Multi_full) role they see all tickets from all customers. | ||
| - | * Check company name of users matches the company name on the SCO company field in the tickets | + | * Check that the company name of users matches the company name on the SCO company field in the tickets, this is a hidden field on the Support Request Details form. |
| * If all above is not true then it checks that the user email suffix matches the person who submitted the ticket or is the POC on the ticket. | * If all above is not true then it checks that the user email suffix matches the person who submitted the ticket or is the POC on the ticket. | ||
development/applications/support_request_sco.1652880889.txt.gz · Last modified: 2022/05/18 14:34 by 10.5.5.98
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